Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

The pin wheel won’t stop spinning and I have tried Option +

Customer Question
The pin wheel won’t...

The pin wheel won’t stop spinning and I have tried Option + command+ esc and nothing is happening it continue to spin. What should I do?

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Mac or device?

A while ago.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I let the battery deplete an when I plugged it in it continued to spin.

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 9 hours by:
4/2/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,063
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

Ask Your Own Mac Question
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Thank you

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,063
47,063 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Well, I have a MacBook Pro. It powers on and off fine but
Well, I have a MacBook Pro. It powers on and off fine but when I power on it stays on a white screen with the Apple logo and a spinning wheel below it. It won't leave that screen. I took the batter ou… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a 2005 G5. When turned on it chimes and runs for a
I have a 2005 G5. When turned on it chimes and runs for a bit then starts the fan. Ive tried replacing the battery inside, removing and reinstalling the memory, removing the vid card and restarting, r… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a spinning wheel and did the command,option, P and R
I have a spinning wheel and did the command,option, P and R keys. I got nothing. Still a spinning wheel. How can I get past this … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Brian, I have a boot up problem. Apple symbol appears and
Hi Brian, I have a boot up problem. Apple symbol appears and daisy wheel spins... any ideas? Best, Thommy… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Ive got a white screen ;-( Ive done the command r command
Ive got a white screen ;-( Ive done the command r command r & P At start up it beeps then chimes apple and wheel spinning- then nothing… read more
Richard
Richard
Apple Software Engineer
47,063 satisfied customers
Hi, my iMac is saying a "click" from the harddisk when I try
Hi, my iMac is saying a "click" from the harddisk when I try to boot it. It just stops with the grey screen with the wheel spinning.… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Hi David, I just referenced your answer to someones question
Hi David, I just referenced your answer to someone's question about not being able to login to their MacBook Pro. I used safe boot to successfully log in, but now I'm stick w the color wheel spinning … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
What can I do if my computer (MacBook) stalls (little wheel
What can I do if my computer (MacBook) stalls (little wheel just keep spinning and spinning)? I don't know why it is doing it? I usually am forced to just turn it off and reboot, but I am sure this is… read more
Daniel
Daniel
554 satisfied customers
I tried to copy an Amazon page but now have a continuous circle
I tried to copy an Amazon page but now have a continuous circle (full day) and it won't let me close a blank word doc.… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
How to stop spinning wheel in excell 2003 for mac Im hung
How to stop spinning wheel in excell 2003 for mac I'm hung control alt delete does not work… read more
Steve
Steve
Tech Support Consultant
Master\u0027s Degree
160 satisfied customers
my new apple computer is stuck on a page with the color wheel
my new apple computer is stuck on a page with the color wheel spinning. Tried turning it off at the power button but when I pushed power button to turn back on it's still on the same page with the col… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
my apple laptop froze up last night and I had to shut it off
my apple laptop froze up last night and I had to shut it off improperly, with the on/off button. Now it opens with the apple picture and the spinning wheel but won't continue to fully boot. What can I… read more
Benjamin S
Benjamin S
Systems Analyst
Associate Degree
105 satisfied customers
I recently upgraded from an eMAC to an iMAC running snow leopard.
I recently upgraded from an eMAC to an iMAC running snow leopard. I cannot access my old iPhoto Library. It tells me to upgrade and when I start the wheel keeps spinning and it says iPhoto not respond… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
my desk top mac pro said that my dard drive was corrupt and
my desk top mac pro said that my dard drive was corrupt and to use the install disk then open utility to fix problem. I now have a blank screen with a color wheel spinning. I can't eject the disk or d… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
I am running leopard on my mac book pro. I hit the start button.
I am running leopard on my mac book pro. I hit the start button. The apple comes up and the spinning wheel comes up. It goes on and on then restarts it self over and over. I press the off button and i… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
I just came in after having the weekend off and started the
I just came in after having the weekend off and started the department up. Everything is goog except my mac. It will not start and freezes during the startup. Help!!!… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I am on a mac using word. The curser has turned to a spinning
I am on a mac using word. The curser has turned to a spinning color wheel and the bottom of the screen saws where do you want to move? I don't want to move but can't make it stop. Help… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Office mac 2004 Student and Teacher Edition Using Entourage
Office:mac 2004 Student and Teacher Edition Using Entourage last night to send email i hit SEND LATER by mistake and now I have the spinning color circle in Entourage... did the reboots, forced quit, … read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x