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One section of my data has disappeared. Mac Book pro. It…

Customer Question
One section of my...

One section of my data has disappeared

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Mac Book pro

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

It just happened, I know nothing about trying ANYTHING with the computer

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The APPLE one on one disappeared as well

Submitted: 3 months ago.Category: Mac
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 11 hours by:
4/2/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,080
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me in which program this occurred?

Please let me know

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Mike, Mac Medic
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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