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I forgot my apple ID password. How do I get it? It has been…

Customer Question
I forgot my apple...

I forgot my apple ID password. How do I get it?

Technician's Assistant: When did you last change your password ***** Apple ID?

It has been a long time.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

It won't allow me to do that.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not at this time. Thank you.

Submitted: 4 months ago.Category: Mac
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Answered in 12 minutes by:
4/1/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 4 months ago
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Can I have the trusted phone number which ends with‎(•••) •••-••89?

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Customer reply replied 4 months ago
how much longer is this going to take? I am not paying any more money. $5.00 was enough.
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

You can now reset your password ***** one of your devices. A message with instructions has been sent to Henrietta’s iPhone (iPhone 6) and Henrietta’s iPad (iPad).

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