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I changed my pass code from a 4 digit to a 6 digit and then…

Customer Question
I changed my pass...

I changed my pass code from a 4 digit to a 6 digit and then forgot it!!!! iphone is now disabled!!!!

Technician's Assistant: When did you last change your password ***** Apple ID?

A week ago have been using touch id till this morning phone reset and asked ror passcode....

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No have not used iTunes for a while...

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Can I reset my ipod touch at same time???

Submitted: 3 months ago.Category: Mac
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Answered in 7 minutes by:
4/1/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your iPhone in iCloud or Computer? The reason why I am asking is we can go ahead and try doing reset on the iPhone which will erase all the data and the passcode. If you have a backup, we can restore the data and contact back to your iPhone.

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Customer reply replied 3 months ago
I have an icloudaccount but I don't know how much is backed up.
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

If it is a free iCloud account, the maximum storage capacity is 5GB and you may have a backup only for 5GB. Unless you made a backup on the computer before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings.

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Customer reply replied 3 months ago
can the techs at an apple store reset without loseing all the data?
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

I am really not sure about them, If you wish you can also check with them. Meanwhile, I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

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Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,180
Experience: IT Engineer for over 15 years
Verified

Hi there

No you cannot reset it without losing data.

Do you know how to reset the phone?

Please let me know

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