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Screen-data rolling from line to line and further. My data…

Customer Question
Screen-data rolling from line...

Screen-data rolling from line to line and further

Technician's Assistant: What device or product does this involve?

Hello. My data on screen rolls continually

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Macbook pro

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

El capitan

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

2 months

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Thatt is fine

Submitted: 3 months ago.Category: Mac
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
NO further information
Customer reply replied 3 months ago
When will answer be available
Customer reply replied 3 months ago
There are no supporting documents solely screen rolling.
I have some work to do so please let me know when you will have an answer
Customer reply replied 3 months ago
I am going to assume that support is having a difficult time.
I am becoming fisenchanted with your puported results and will soon be coerced into canceling the membership.
Answered in 19 hours by:
4/2/2018
Mac Support Specialist: Sheri, Mac Support Specialist replied 3 months ago
Sheri
Sheri, Mac Support Specialist
Category: Mac
Satisfied Customers: 736
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Your question was routed to me since you have not been assisted yet. I apologize for the delay and that no tech has responded yet. I will do my best to help, if you still need help. If so, when you say "rolls continually" do you mean the whole screen has a refresh line moving from top to bottom constantly rolling the screen or something else? Can you please clarify for me?

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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