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Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14279
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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I have an Ipad that I've had for years. Today it asked for

Customer Question

I have an Ipad that I've had for years. Today it asked for my original activiation password ***** user id. I have no idea and have tried every apple combination I have. HELP!!!!
JA: When did you last change your password ***** Apple ID?
Customer: I think it was in 2015 but not sure.
JA: Did you try resetting through Apple's online account reset tool?
Customer: Yes. Today. That doesn't help because the ipad keeps asking for the original password ***** the lock activation was made.
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Is there any way to work around it?
Submitted: 7 months ago.
Category: Mac
Expert:  Dustin replied 7 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 7 months ago.

Lets try the following steps to reset your apple id password, Go to the link below, enter your applie id.

After entering your apple id, either answer your security questions and reset your password. Or , have an email sent to your email address. Then open your email and click the reset link inside that email to reset your password.

Once you have set a new password. Turn your device off, then back on and try to sign in with the apple id and the new password ***** just set.
If you get stuck or run into any issues, let me know!

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Customer: replied 7 months ago.
I already did that and the iPad doesn't accept that. It is asking for the original I'D and password ***** first set up. I have no idea why it started alk this unless there was an update that caused it.
Customer: replied 7 months ago.
Will try this later. I have to leave home.
Expert:  Dustin replied 7 months ago.

Do you know the original ID ?

Customer: replied 7 months ago.
Not sure. I have about four different IDs at Apple, plus another six or seven passwords. No combination seems to be working. Is there a way to reboot the system so I can make a new ID and password?
Expert:  Dustin replied 7 months ago.

Apple Ids function like an anti theft mechanism, you ha ve to know the old apple id and password ***** order t o unlock the device, and delete the old apple id.

I suggest running through each of the possible apple ids, resetting the password ***** seeing which one will let you unlock the ipad.

Customer: replied 7 months ago.
Nothing has worked so far. Not a help.