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I have an i mac g5 and lately I have been getting a warning
Good morning Pearl, I have an i mac g5 and lately I have been getting a warning from Apple, supposedly, saying that I have all kinds of malware and spyware and to call(###) ###-####to clean my mac. Is… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
2,951 satisfied customers
Pearle,I have a macBook Pro and I cannot load the Boston
Hi Pearle,I have a macBook Pro and I cannot load the Boston globe reader app. Search at Apps says "no results found" … read more
Justin Johnson
Justin Johnson
Owner
2,938 satisfied customers
Every time I try and use my iPad after a few seconds it's
Every time I try and use my iPad after a few seconds it's goes back to asking for my I'd code I've tried turning it off for 24 hours but when I turned it back on it's still the same I've tried going i… read more
Vinod Menon
Vinod Menon
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I received an email at from "[email protected] advising a
I received an email at***@******.*** from "*****@******.*** advising a charge of 49.99 which is not a charge I made. I called apple at #***-***-**** and they are trying to sell me security for $140.00… read more
Chris L.
Chris L.
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Vocational, Technical or Trade Scho
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I bought a used Macbook pro from Amazon. My first apple
Hi. I bought a used Macbook pro from Amazon. My first apple computer. I didn't know that the firewall was off. I got a pop-up notice about spyware etc. I was dumb enough to call the number and stupidl… read more
Justin Johnson
Justin Johnson
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I got a message on my iphone 6 that it was infected with 6
I got a message on my iphone 6 that it was infected with 6 viruses! it suggested using a vpn, and recommended one. I panicked, and using my general settings toolbox on my phone hit the restore to fact… read more
Josh
Josh
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Associate Degree
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I bought it yesterday and when I got home I went to connect
I bought it yesterday and when I got home I went to connect it to load stuff and I couldn't sign in as the email address was not mine but my girlfriends it will not take my pass word or hers how do I … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Can you help with an older Ipad I got from my company when
Can you help with an older Ipad I got from my company when I left. It will load all my email accounts except one. That is first one I tried to load and made many wrong password ***** and got email fro… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I dropped my Ipod and now it will not turn on and when I connect
I dropped my Ipod and now it will not turn on and when I connect it to itunes, my computer says "windows cannot recognize this device"… read more
Cris
Cris
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After loading apps on 2 new iPad2s for my grandchildren I
After loading apps on 2 new iPad2's for my grandchildren I could no longer update apps on my iPad and iPad2. Got notice "Cannot connect to iTunes store". Yet I could purchase an album and if I deleted… read more
Frederick S.
Frederick S.
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High School or GED
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I have an iMac OS X and when I turn it on, the loading screen
I have an iMac OS X and when I turn it on, the loading screen comes up, and I can hear the fan working, but then it just stays there. I have waited hours and nothing happens. Is there anything I can t… read more
John T. F.
John T. F.
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All of my iweb sites that were stored on mobileme have disappeare
All of my iweb sites that were stored on mobileme have disappeared and seem to be lost or at least seem not to be recoverable. "[email protected]" There were also stored on my domain account under "www… read more
Daniel
Daniel
Mac Genius
High School or GED
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the screen on my macbook pro, 17 (10.4.6) has reduced in si
the screen on my macbook pro, 17' (10.4.6) has reduced in size by about 50%. The icons have disappeared from the right side of the screen and I have been unable to successfully download any software o… read more
Alan_Ramos
Alan_Ramos
Associate Degree
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Hi, I suddenly get this now, whenever I plug in camera. Computer
Hi, I suddenly get this now, whenever I plug in camera. Computer connecterd to mains, fully charged. USB device (camera) drawing too much power. Has been disabled etc.... Can you help please? sincerel… read more
Mike
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High School or GED
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I have a 10 day old Macbook and from the first time I powered
I have a 10 day old Macbook and from the first time I powered it up, I have been unable to log into any website that uses a password. This includes email, bank, netflix, amazon, etc. The "geniuses" at… read more
Travis
Travis
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I had more computer than I knew how to use (iMac G5), and was
I had more computer than I knew how to use (iMac G5), and was having trouble with it, so I went out and bought more computer than I expect to ever need (Mac Pro)(Yes, I know; Google "Fool, & Money" im… read more
MacTechTrainer
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I am working for a lady that just switched from a PC to a Mac.
I am working for a lady that just switched from a PC to a Mac. The work I am doing for her was on Excel and is now on Numbers. I am a little trouble figuring out how to get the header locked so when I… read more
Daniel
Daniel
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I have an ibook G4. 5 hours ago, I received an Update message
I have an ibook G4. 5 hours ago, I received an 'Update" message with several selections. I checked "Safari Update" and a second one (either Virus alert or QuickTime, I don't recall which). A few minut… read more
Claws224
Claws224
IEEE Datacommunication Engineer
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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