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I can not go in after an update. it says activation lock.

Customer Question
I can not go...

I can not go in after an update. it says activation lock. need to change password.

Technician's Assistant: When did you last change your password ***** Apple ID?

Months ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No it won't let me do it on my computer

Submitted: 4 months ago.Category: Mac
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Answered in 8 minutes by:
4/1/2018
Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 810
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Customer reply replied 4 months ago
i tried to reset my password.
Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago

When you say "it won't let me do it on my computer" do you mean that the website does not display correctly on your screen? What happens when you try and go to https://iforgot.apple.com/password/verify/appleid

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Customer reply replied 4 months ago
the computer goes to safari as if not connected.
Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago

Oh, I see, that sounds like a separate issue. Do you have another internet browser you can try such as chrome or firefox to try and reset your password *****? Let me know I can always remote into your computer but I would need you to have a working browser to do so.

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Customer reply replied 4 months ago
no i just need to reset my password.
Customer reply replied 4 months ago
i paid my 5 bucks. can you help or not
Customer reply replied 4 months ago
i just downloaded foxfire
Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago

OK perfect. Try and open the following link in firefox.

https://iforgot.apple.com/password/verify/appleid

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Customer reply replied 4 months ago
no response
Customer reply replied 4 months ago
ok
Customer reply replied 4 months ago
safari can't open page
Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago

you have to copy and paste the link into firefox

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Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago

safari is your default browser so it will continue to try and open the link so you have to do it manually.

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Customer reply replied 4 months ago
Users/shantireynolds/Downloads/Mozilla%20Firefox%20Setup.dmg
Customer reply replied 4 months ago
sorry don't get it.
Customer reply replied 4 months ago
i dont understand what you are asking me to do.
Customer reply replied 4 months ago
are you there
Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago

ok safari does not seem to be opening the apple link we need you to get to so you can reset the password...

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Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago

so therefore we were trying to get you to download and install another browser which you said you were installing firefox

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Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago

did you finish installing Firefox?

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