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Mac Pro, it’s frozen. It does noe. It does not respond

Customer Question
Mac Pro, it’s frozen ...

Mac Pro, it’s frozen

Technician's Assistant: Have you tried a Force Quit on your frozen Mac Pro (pressing and holding Option, Command, and Escape)?

It does noe

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It does not respond

Submitted: 3 months ago.Category: Mac
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Answered in 3 minutes by:
4/1/2018
Mac Support Specialist: Mike, Mac Medic replied 3 months ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,012
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Welcome to justanswer.com a fee based Answer site. My name is ***** ***** verified Mac Expert not affiliated with Apple. Please reply to continue.

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Mac Support Specialist: Mike, Mac Medic replied 3 months ago

If this is a MacPro and not a MacBook Pro unplug the power for 10 minutes then plug it back in.Let me know

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Customer reply replied 3 months ago
I left the computer on until it died. Next morning I charged it and it started working again.
Mac Support Specialist: Mike, Mac Medic replied 3 months ago

OK I would reset the SMC and the PRAM just to be sure. To reset the SMC shut down then unplug the Mac Pro from power for 10 minutes then

2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need them in step 4.

3. Turn on the computer.

4. Press and hold the Command-Option-P-R keys before the gray screen appears.

5. Hold the keys down until the computer restarts at least twice.

6. Release the keys.

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