Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have forgotten my password, MacBook Pro, macOSsierra

Customer Question
I have forgotten my...

I have forgotten my password

Technician's Assistant: What device or product does this involve?

MacBook Pro

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

MacOSsierra 10.12.6

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

A month or more. I have tried a few items I thought might be me password ***** as Kalevala but no luck

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, I just want to retrievempassword

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 9 minutes by:
4/1/2018
Mac Support Specialist: Eric Ewing, IT Pro replied 3 months ago
Eric Ewing
Eric Ewing, IT Pro
Category: Mac
Satisfied Customers: 415
Experience: I have been working in Technology since 1997, and have a special affinity for Apple devices.
Verified

Hi! I'm Eric, a Mac expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

Ask Your Own Mac Question
Mac Support Specialist: Eric Ewing, IT Pro replied 3 months ago

To recover your Apple ID account and reset the password, please open a web browser on your computer and navigate to: iforgot.apple.com

Where prompted, enter your Apple ID (which is probably your email address). You will also need to enter some text to prove you are not a robot. (Tip: if you can't read the text, just keep clicking until you can.)

The next step will depend on the type of security you have set up for your Apple account. If you have set up two-step verification or two-factor authentication this will involve receiving details via another device.

If you haven't set up either of these extra levels of security it will be a case of getting an email or answering some security questions.

Hope that helps! If you need additional assistance, please let us know :-)

Ask Your Own Mac Question
Mac Support Specialist: Eric Ewing, IT Pro replied 3 months ago

Hello! Just quickly checking back in to make sure your issue is now resolved? When you have the chance, would you kindly let me know? Thanks so much for using JustAnswer.com!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Ewing Your Own Question
Eric Ewing
Eric Ewing
Eric Ewing, IT Pro
Category: Mac
Satisfied Customers: 415
415 Satisfied Customers
Experience: I have been working in Technology since 1997, and have a special affinity for Apple devices.

Eric Ewing is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
From previous experience, I know that McSoft is some kind of
From previous experience, I know that McSoft is some kind of malware and I want it removed from my desktop. It suddenly reappeared, after being removed several months ago. Eric Denton … read more
Harry
Harry
3 satisfied customers
I got a message that said my laptop was infected by a virus.
I got a message that said my laptop was infected by a virus … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
MacBook Pro won't charge when I plug it in. What can I do?
MacBook Pro won't charge when I plug it in. What can I do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a MacBook Pro to which I have to attach an Apple
Pearl, I have a MacBook Pro to which I have to attach an Apple Superdrive in order to run the Turbo Tax software. When I am done at the end of the day, I save my file to my MacBook Pro and disconnect … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My MacBook Pro is doing some odd things I think are related
My MacBook Pro is doing some odd things I think are related to automatic updates. I use Craigslist quite often shopping for parts, accessories, tools, etc. Now, however, I am blocked from loading the … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
Keep getting a dialog box that says "cloudd wants to use the
Keep getting a dialog box that says "cloudd wants to use the local items keychain" Is this a virus? How do I delete this? … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My Apple password is not working on my MacBook Pro.
Hi, My Apple password ***** ***** working on my MacBook Pro … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Are you familiar with Adobe inDesign? MacBook Pro 2017, OS
our inDesign volunteer passed away this year and I am about to beginning updating a document and anticipate need technical support, which I am willing to pay for. I don't have specific questions at the moment but anticipate that I will. … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have a new MacBook Pro and my Apple ID isn't opening the
I have a new MacBook Pro and my Apple ID isn't opening the iCloud Keychain. It won't let me do anything else until i have the right password … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Just switched from 2011 MacBook Pro to latest MacBook Pro.
Just switched from 2011 MacBook Pro to latest MacBook Pro. Had everything backed up externally. Had to buy updated Word for Mac. Word has changed fonts on a project I've been working long and hard on … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need to have my iCloud email account show up on my MAC.
I need to have my iCloud email account show up on my MAC … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
625 satisfied customers
MacBook Pro problems. Problem w/macbook pro. Can't try
MacBook Pro problems JA: Just to clarify, how old is your MacBook Pro and what operating system are you running? Customer: Problem w/macbook pro JA: Have you installed any updates recently? Customer: … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
705 satisfied customers
Having problem with Word on my Air Mac. This just started in
Having problem with Word on my Air Mac. This just started in the last month. It used to work perfectly. I have OS Sierra 10.12.6. I have Word 14.5.5. It happens when I'm in Word and suddenly I'll get … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My autofill is filling in another person's name. Macbook pro
a year ago. I have tried editing my contact card. it is correct … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Mail will not open on both this iMac and my MacBook pro,
Mail will not open on both this iMac and my MacBook pro … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I have a 2008 ipod that I haven t haven't used for awhile. I
I have a 2008 ipod that I haven t haven't used for awhile. I have upgraded my macbook pro with the latest system software recently. Now the two won't sync … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Use my hard drive as a backup on my MacBook Pro. The
Use my hard drive as a backup on my MacBook Pro. The computer is telling me that there isn't enough space for my last backup. How do I clear space on the drive? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Im on my Macbook pro and seem to have forgotten my password.
I'm on my Macbook pro and seem to have forgotten my password. I keep on getting error messages when entering what I thought was my password. How can I reset when my old password (which I've forgotten)… read more
Gwtyree
Gwtyree
Technician
54 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x