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I cannot open safari on pc. Couple of hours ago. I click on…

Customer Question
I cannot open safari...

I cannot open safari on pc

Technician's Assistant: When did you last update Safari?

Couple of hours ago

Technician's Assistant: What have you tried so far with your Safari?

I click on safari but nothing happens

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I keep getting that colorfull spinning circle

Submitted: 3 months ago.Category: Mac
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Answered in 10 minutes by:
3/31/2018
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

I just want to confirm if you have safari on a windows computer or a Mac computer? Then I was going to ask if you would like I can remote into your computer and resolve this issue for you. Let me know.

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Customer reply replied 3 months ago
Please do
Customer reply replied 3 months ago
It's mac computer
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

OK perfect

In order to remote assist I just need you to do the following on your computer:

1. Click this link: https://join.zoho.com/445359818

2. Click the “download’ button

3. Open the downloaded file

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Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

Were you able to click the link and download the small file on your mac?

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Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

Are you still with me so I can help you solve your safari issue?

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Customer reply replied 3 months ago
No. Link is on cell phone
Customer reply replied 3 months ago
My pc says my keyboard not connected. Could that be the problem
Customer reply replied 3 months ago
My daughter can fix but she's out of town
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

Are you able to click this link on your mac computer you said you had?

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Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

I can email you a link so you can open it on your mac, just let me know your email if this is possible.

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Mike, Mac Medic
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