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I have been attempting to reset my password. Having no luck…

Customer Question
I have been attempting...

I have been attempting to reset my password. Having no luck getting past 1st and second step.

Technician's Assistant: What device or product does this involve?

My I phone apple ap

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Apple

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Tried resetting password ***** codes provided.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. Just want to set up new password. I’m doing something incorrectly

Submitted: 3 months ago.Category: Mac
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Answered in 5 minutes by:
3/31/2018
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello,My name is***** to Justanswer. I'm reviewing your question now,and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

May I know if this is your Apple ID password?

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Customer reply replied 3 months ago
Honestly. I forgot the password ***** was trying to reset it.
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

I understand your concern so this is your Apple ID password ***** your Device lock screen passcode?

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Customer reply replied 3 months ago
Can someone reset my password ***** I’m obviously tech challenged.
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

I can reset your password ***** but for that i need to know if this is your Apple ID password ***** your iPhone lock screen password ***** if this is your Apple ID password ***** can take remote access on your computer and reset it but if it is your iPhone lock screen password ***** can not take remote access of your iPhone.

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Customer reply replied 3 months ago
My iPhone lock screen code is 8101.
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

Okay,please provide me your Apple ID?

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

May I have your phone number which ends with 78?

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

Password ***** Notification Sent

You can now reset your password ***** your iPad.

A message with instructions has been sent to Diane's iPad(iPad mini 3).

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Customer reply replied 3 months ago
Thank you
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

Please let me know if it works for you.

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