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Got locked out because I forgot my passcode. I did not

Customer Question
Got locked out because...

Got locked out because I forgot my passcode.

Technician's Assistant: When did you last change your password ***** Apple ID?

I did not change my password ***** apple id

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don't know how, no, I did not

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No, that would be great.

Submitted: 3 months ago.Category: Mac
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Answered in 19 minutes by:
3/31/2018
Mac Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
NELSONV VAGHESE
Category: Mac
Satisfied Customers: 48
Experience: Computer Engineer at Capgemini Services
Verified
Hi customer
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Mac Support Specialist: NELSONV VAGHESE,
 replied 3 months ago
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Category: Mac
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