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Need help in resetting an apple password

Customer Question
need help in resetting an apple password
Submitted: 2 months ago.Category: Mac
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Answered in 5 minutes by:
3/31/2018
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 2 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 679
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 2 months ago

Did you forget your Apple password ***** is your Apple ID currently locked?

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Customer reply replied 2 months ago
Forgot, and cc you have on file is the old one. New one used to get this connection.
Customer reply replied 2 months ago
no...all I need is a new password
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 2 months ago
  1. Go to your Apple ID account page and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.
  2. Enter your Apple ID. Did you forget your Apple ID?
  3. Select the option to reset your password, then choose Continue.
  4. Choose how to reset your password:
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Customer reply replied 2 months ago
Apple ID account page where, on a PC? or how do I get to it on my Iphone
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 2 months ago

You can click Apple ID account page, it is a link

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Customer reply replied 2 months ago
on what device?never used an apple account page
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 2 months ago

On the steps that I sent you, click the words "Apple ID account page"

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Customer reply replied 2 months ago
No. I already said I’d do it. Please stop trying to sell and just andwer my question
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 2 months ago

I'll go ahead and opt out of the question and let another expert give it a try.

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Customer reply replied 2 months ago
now that I’m in the account page it’s sskinh me for the info I don’t have which is why I contacted tech support in the first place
Mac Support Specialist: Dustin, Mac Support Specialist replied 2 months ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,096
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

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Dustin
Dustin
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Category: Mac
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Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller

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