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My 10 year old grandsons iPad was hacked and now its stuck…

Customer Question
Hi, my 10 year...

Hi, my 10 year old grandsons iPad was hacked and now its stuck in activation mode and he can't remember the Apple ID details. we've tried mine, his mums and his dads but no good. its quite old so we don't have receipt

Technician's Assistant: When did you last change your password ***** Apple ID?

His mums was hacked as well and she's not sure of the password *****

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

And now she's got a Samsung !!!!

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

How do I reset through apple online account reset tool

Submitted: 3 months ago.Category: Mac
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Answered in 48 minutes by:
3/31/2018
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 3 months ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,217
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
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Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 3 months ago

I'm sorry about the issue. please try to reset Apple password ***** clicking on the link below:

https://iforgot.apple.com/ enter his email address, then click on Continue at the bottom, and follow the onscreen instructions in order to reset his Apple password.

If resetting the password *****'t work, please call Apple directly and ask them to reactivate the account. please follow the steps below:

1-Open https://www.apple.com/support/itunes/contact/

2-Click Get Help under Talk to Us.

3-Click iTunes & Apple Music.

4- Click iTunes Store.

5-Click Account Management.

6-Click Apple ID has been disabled alert

7-Click Schedule a Call and they will call you.

Let me know if you need further help

Thank you

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Category: Mac
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