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Mother died and do not know password to activate her Ipad..

Customer Question
Mother died and do...

Mother died and do not know password ***** activate her Ipad.. can it be done with out password

Technician's Assistant: When did you last change your password ***** Apple ID?

Never

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do you do that

Submitted: 3 months ago.Category: Mac
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Answered in 6 minutes by:
3/31/2018
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 3 months ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,215
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 3 months ago

I'm sorry about the issue, Please try to restore the iPad device, Important : This will cause you to lose all data (photos, files, ect...) currently on device.

Here are the steps to restore the iPad :

1-Download Itunes from : https://www.apple.com/itunes/download/

2-Install itunes and plug in your iPad to your pc

3-press and hold the home button and the sleep/wake/power button at the same time for 45 seconds until the Apple logo appears, once that appears you can release the buttons

4-iTunes will give message iTunes has detected an iPad in recivery mode you must restore this iPad to continue

5-click restore if it does not go through click on the iPad in the left hand side of iTunes and click restore

6-restore iPad and now you should have your iPad back.

Additional Information : https://www.youtube.com/watch?v=Shrc3FeCJEQ

Let me know if you need further assistance

Thank you

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 3 months ago

Regards,

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 3 months ago

Hello,

Do you still need help please?

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