Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am completely locked out. I do own it and I don't remember…

Customer Question
I am completely locked...

I am completely locked out. I do own it and I don't remember what my AppleID and password *****

Technician's Assistant: When did you last change your password ***** Apple ID?

It's been awhile. I'll give you what i think it is. I am using a friends computer

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My screen says activation lock. its telling me to use the appleID and password ***** was used to set up and that is what i dont have

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 3 months ago
CANCEL SUBSCRIPTION
Answered in 3 minutes by:
3/31/2018
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

Your email address is normally used as the username for your Apple ID. You should be able to reset your password ***** a computer using the site:

http://iforgot.apple.com/

1) Enter your Apple ID and click Continue. (If you have forgotten your Apple ID, click the option to “look it up” on that same page and supply the requested info. Then, once you have the ID, return to reset the password ***** needed.)

NOTE: If you are asked to confirm your trusted phone number, or asked for a “Recovery Key”, AND you also have a Mac, iPhone, or iPad using the SAME Apple ID where you can currently access the home screen, STOP and let me know - otherwise continue.

2) Select the option to reset your password. Choose how to reset your password:

  • select "Answer security questions" to answer your stored security questions and then follow the rest of the steps.
  • select "Get an email" to receive an email you can use to reset your password.

3) Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

While signed in, it's a good idea to verify that all other details are current and correct.

4) You should restart all your Apple devices before signing in with the new password.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
3,627 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,627 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Its my iphone5 locked me out My iPhone is locked me out.
Its my iphone5 locked me out My iPhone is locked me out … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I got an email that my apple id was locked because of
I got an email that my apple id was locked because of suspicious activity from Japan … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I have an iPad given by a friend who can't remember her
I have an iPad given by a friend who can't remember her Apple ID or password … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
My ipad went into an activation lock and i don't remember my
My ipad went into an activation lock and i don't remember my user name of password … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I have forgotten my Appleid and passion my iPad have not
I have forgotten my Appleid and passion my iPad have not used in over a year. Is there a way to factory reset it and start over … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I have a whole lot of Apple ID's with different passwords
I have a whole lot of Apple ID's with different passwords and I don't know any of them so I'm lock out of my iPad can you help? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
One of my iPhones is stuck on the activation lock screen.
One of my iPhones is stuck on the activation lock screen … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
S it says I need activation help, my friend gave me an
Hi there's it says I need activation help, my friend gave me an iPhone and I guess they locked it, and they don't remember the i cloud account they used to set it up. How would I unlock the phone? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I nn. I phone 6 plus and I need activation help, somehow the
I phone 6 plus and I need activation help, somehow the find my phone was activated and now I am locked out of my own phone. I don't remember my I cloud ID and password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have an old iPhone 4 that mom wanted to try and west up a
I have an old iPhone 4 that mom wanted to try and west up a separate iCloud account for her … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Activation. Activation lock is own and I don't remember my
Activation lock is own and I don't remember my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I don't ever remember setting up icloud account. hit
I don't ever remember setting up icloud account. hit something on my ipad now I cant get in. It's saying activation lock and I need login and password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Trying to get my to activation lock, I think I have the
trying to get my to activation lock, I think I have the right apple id and password ***** it must be wrong can you help me … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I locked myself out my ipad air 2 and now i cant get in
i locked myself out my ipad air 2 and now i cant get in because i cant get passed activation lock screen .what do i do … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My wife and I are from Canada and are vacationing in
My wife and I are from Canada and are vacationing in Antigua. Her iPad reactivated … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
While using Safari on my ipad mini (3 years old...new to
While using Safari on my ipad mini (3 years old...new to me), it all of the sudden went to a page that said Activation Lock. Unfortunately, I don't know my apple ID, nor password. Tried several and am… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Old ipad has activation lock screen asking for password and
old ipad has activation lock screen asking for password ***** apple id used to set up the device. we don't remember the pasword no longer use the email account linked to that apple ID so can't reset t… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I did a recent update as requested by my Ipad and when i
I did a recent update as requested by my Ipad and when i rebooted it asked for my apple ID... which ive never needed to use ,, i done know it ,, so its got me locked out on the apple id screen and i d… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x