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I was just charged $12.99 and I don’t know why. There are…

Customer Question
I was just charged...

I was just charged $12.99 and I don’t know why. There are also strange music in another language on my itunes. I don’t know if someone has compromised my phone. Please help

Technician's Assistant: When did you last update iTunes?

I haven’t. I just upgraded to iphone 8

Technician's Assistant: What have you tried so far with your iTunes?

Nothing. I just opened it last night and saw all these strange songs trending and I don’t recognize them

Submitted: 3 months ago.Category: Mac
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Customer reply replied 3 months ago
Please cancel this and refund my $25.00 that you charged me. This was done in error.
Customer reply replied 3 months ago
I don’t want this service. I got help from Apple with no charge. Please refund my $25.00 that was charged to my acct.
Customer reply replied 3 months ago
Hello????
Customer reply replied 3 months ago
The $12.99 charge has been refunded but I don’t want this app and I want to cancel it and need you to refund my $25.00. I was tricked into this.
Customer reply replied 3 months ago
I will contact my bank and let them deal with you. I need the $25.00 credited back to my account, please.
Answered in 1 hour by:
3/31/2018
Mac Support Specialist: Josh, Mac Support replied 3 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,926
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 3 months ago
I did get there by mistake and I don’t want to be charged for this and I was. I need a credit for a $5.00 charge and a $25.00 charge that my bank notified me about. Thank you
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