Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Our apple TV 4 freezes up. We have tried unplugging the

Customer Question
Our apple TV 4...

Our apple TV 4 freezes up. We have tried unplugging the power cord for 30 seconds and also pressing the menu button and +volume sign; neither of these techniques worked. The light starts blinking for a second or two and then stops and freezes.

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Mac or device?

I think withing the last six months for sure, could be less than that

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
3/31/2018
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

That was a good thing to try with the power down and power back up but the only other thing you can do is reinstall the iOS on the apple tv using iTunes on your computer. If this does not work, then you know there is nothing else you can do and it would be a hardware issue. At that point, you would need to take it to your local apple store to get repaired in person as we would already rule out software/operating system:

  1. Unplug the HDMI cable and power cord from your Apple TV.
  2. Open iTunes on your computer. Check that you have the latest version.
  3. On the back of your Apple TV (4th generation), plug in a USB-C cable. For Apple TV (2nd or 3rd generation), use a Micro-USB cable. Use the correct cable for your model, and never plug a lightning to USB cable into your Apple TV.
  4. Plug the other end of your USB-C or Micro-USB cable into a USB port on your computer.
  5. For Apple TV (3rd or 4th generation), plug in the power cord. For Apple TV (2nd generation), leave it unplugged.
  6. In iTunes, you should see the Apple TV summary page. If you don't see the Apple TV summary page, click the apple tv icon in the upper-left corner.
  7. Click Restore Apple TV. While it's restoring, don’t unplug anything. The time it takes to restore your Apple TV depends on the speed of your Internet connection.
  8. When your Apple TV has finished restoring, unplug the USB-C or Micro-USB cable and power cord, if connected. Then reconnect the HDMI cable and power cord to your Apple TV.
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jon Your Own Question
Jon
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
789 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I need to really speak with someone to get my Google Photos
I need to really speak with someone to get my Google Photos album from my iphone to my MacBook Pro laptop. I want to create a slide show with music and then put it on to a thumb drive or connect with … read more
John Castle
John Castle
BSC in Computing Network Management and Design
145 satisfied customers
My apple tv is blonking and says no signal on my tv
My apple tv is blonking white and says no signal on my tv Blinkink … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I forgot my Apple password. I don't know for sure, been
I don't know for sure, been having problems with it for about a month … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Trying to configure Apple TV. Does not work no connexion
Trying to configure Apple TV. Does not work no connexion with rent work when my iPad is on internet . Home network seems ok!Q … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My Words with friends suddenly informed me yesterday: No
My Words with friends suddenly informed me yesterday: No Connection. How do I get it back? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How do we charge our new iPod Touch? The phone charge cord
How do we charge our new iPod Touch? The phone charge cord doesn't seem to work. … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I can't get The main menu to show on my screen with all the
I can't get The main menu to show on my screen with all the little boxes with the different choices like YouTube etc. when I press main menu the screen only shows an Apple TV logo and the words main m… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I can't hear sound on my macbook! MacOS high sierra 10.13.1
macOS high sierra 10.13.1 it doesn't recognize a device … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I got an update offer and clicked on "remind me tomorrow".
I got an update offer and clicked on "remind me tomorrow". The computer locked up. I tried to reboot. Login worked normally but opened to a second login page. The password ***** work on the new login.… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have an Apple tv device and would like to rent a movie.
Hi there, I have an Apple tv device and would like to rent a movie. However, I need to authorise this device - add it to my other devices. … read more
Jon
Jon
Mac Enthusiast
Bachelors Degree
789 satisfied customers
Need to get Apple I'D to apple and sign in iPhone to search
Need to get Apple I'D to apple and sign in iPhone to search Google chrome and photos back up to speed in this data update Google chrome and photos from today touch the websites with my iPhone email to… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have Apple TV that Is connected through cable and Bose
I have Apple TV that Is connected through cable and Bose sound system. It worked at one time, haven't used in quite awhile. When I go through the various HDMI optio … read more
Jon
Jon
Mac Enthusiast
Bachelors Degree
789 satisfied customers
I was asked to verify my payment at ITunes store on my apple
I was asked to verify my payment at ITunes store on my apple TV. I have been trying for over 2 hours and now I have no password ***** all. This is ridiculous, please help me. … read more
Jon
Jon
Mac Enthusiast
Bachelors Degree
789 satisfied customers
I am getting the icons on the tv screen through my apple tv
I am getting the icons on the tv screen through my apple tv but the remote can't change the icon. The remote is working on the light on the apple box. What do I do?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I upgraded from tiger to snowleopard, install went fine. boot
I upgraded from tiger to snowleopard, install went fine. boot starts and stops at blue screen. have checked everything i can think of and it looks ok.… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Light on the Apple TV is continuously blinking slowly with
Light on the Apple TV is continuously blinking slowly with an apple image on the screen. The remote does not impact the apple TV, but does nimpact when I hold the menu and down button - it then starts… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a new 27 inch Rentia computer. Put the power cord on
I have a new 27 inch Rentia computer. Put the power cord on an plug it in , hit power button. have no power to screen… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Im replacing my old Apple TV with the new one. It came right
I'm replacing my old Apple TV with the new one. It came right up and I signed it on to my network. Then it appeared to reboot and settled into a fast blink with a picture of what looks like a micro US… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x