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I purchased a Apple Iphone 7 yesterday. I am trying to get…

Customer Question
I purchased a Apple...

I purchased a Apple Iphone 7 yesterday. I am trying to get my emails set up, my Facebook and I keep getting the screen to give my email address and Password. I type in what I have listed for my password ***** a screen pops up saying it is incorrect. I have typed to reset password ***** it says I am locked. What can I do.

Technician's Assistant: When did you last change your password ***** Apple ID?

About 6 months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I tryed it keeps saying the password ***** *****

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Once I am connected can I then download my Facebook from there

Submitted: 3 months ago.Category: Mac
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Answered in 2 hours by:
3/31/2018
Mac Support Specialist: Josh, Mac Support replied 3 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,933
Experience: 5 years as Network Admin, 10+ years of IT support
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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