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I have always used the same password and now when I try ti…

Customer Question
I have always used...

I have always used the same password ***** now when I try ti download it tells me that my password ***** *****

Technician's Assistant: When did you last change your password ***** Apple ID?

Never

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don't know what that is

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Yes, I'm a senior citizen and I might need extra time to understand everything

Submitted: 3 months ago.Category: Mac
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Answered in 9 minutes by:
3/30/2018
Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,632
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

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Mac Support Specialist: John T. F., Apple Consultant replied 3 months ago

From a computer, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

Are you able to sign in?

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