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I've recently updated programs on my computer and now when I…

Customer Question
I've recently updated programs...

I've recently updated programs on my computer and now when I try to open most of my word files it's telling me that "additional permissions are required to access the following files" where do I get that permission, I need to get into my files

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember changing my password ***** Apple ID

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

NO, should I do that?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so

Submitted: 3 months ago.Category: Mac
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Answered in 1 minute by:
3/30/2018
Mac Support Specialist: Jason Jones, Mac Technician replied 3 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,205
Experience: Several years of supporting Mac systems.
Verified

Hello,

My name is***** will be the person helping you today.

Where are the problem documents located? Are they on the local drive, an external drive, or online?

- Jason

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