Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can’t get into my email. I don’t remember. My phone number…

Customer Question
I can’t get into...

I can’t get into my email

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don’t remember

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My phone number is3084640737

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 minutes by:
3/30/2018
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello,My name is***** to Justanswer. I'm reviewing your question now,and will post back with your reply momentarily

Ask Your Own Mac Question
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

May I know who is your email provider for example Gmail,Yahoo?

Ask Your Own Mac Question
Customer reply replied 3 months ago
Gmail
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

Okay,May I know what is happening when you are trying to access your gmail account are you getting any error message?

Ask Your Own Mac Question
Customer reply replied 3 months ago
When I turn on my computer it wants a password ***** [email protected] outlook.com, I have never used this acct. my acct is***@******.***
Customer reply replied 3 months ago
Come on please help
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

Okay,so you don't have any Microsoft account?

Ask Your Own Mac Question
Customer reply replied 3 months ago
I will be there it will be my first meeting
Customer reply replied 3 months ago
Vern Regennitter
Mac Support Specialist: Dustin, Mac Support Specialist replied 3 months ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,239
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Ask Your Own Mac Question
Mac Support Specialist: Dustin, Mac Support Specialist replied 3 months ago

Whats the name brand and model of your computer?

Also, when you turn it on can you get to the desktop, and browse the internet? Or, is it the windows login password ***** you cant get past?

Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.

Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I know my Apple ID I just can't remember the password I have
I know my Apple ID I just can't remember the password ***** have it written down somewhere I can't seem to find a book that it's written noon. It's asking me to put the phone number I had associated w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Can't log in and you show an old phone and wrong address and
Can't log in and you show an old phone and wrong address and can't change it … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I can't get into my iCloud. It asked my password and I can't
I can't get into my iCloud. It asked my password ***** I can't get it to open. I also have a new email. I can't get into the sudden link account because we don't have suddenlink anymore … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I don't know my password and the phone number they have on
I don't know my password ***** the phone number they have on file is not correct or it's so old I do t remember it when I signed up. So I can't change it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Can't remember password. Need it to set up new phone. Don't
Can't remember password. Need it to set up new phone … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
17 satisfied customers
I cannot remember my Apple ID. I changed my email password
I changed my email password ***** but I've never changed the Apple ID that I can remember. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I cannot log into my Apple ID. I do not remember the answers
I cannot log into my Apple ID. I do not remember the answers to my security questions. Also my work email account on my phone is not working. I do not know what to do and I need it all working ASAP fo… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
It is my gmail password. IPhone or laptop. My iPhone got
My iPhone got stolen and don't remember my password ***** they can't sent it to my number because my phone got stolen … read more
Aparna Indresh
Aparna Indresh
Mac Enthusiast
529 satisfied customers
I need a new Apple ID and password. Can't find my old one? I
I need a new Apple ID and password. Can't find my old one? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
Can't remember my password ..Apple ID. IPhone 6. Don't
Just today .. doing updates and it's stuck.. asking for Apple ID .. I know that but can't remember password … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't unlock phone voice is repeating numbers as i push I
I can't unlock phone voice is repeating numbers as i push I don't know what to do please help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Forgot Apple ID and password so can't get in to my account.
Forgot Apple ID and password ***** can't get in to my account … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
I forgot my passcode and dolike the way my iPhone 5s is set
I forgot my passcode and dolike the way my iPhone 5s is set up since updated yesterday … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
Once again I have lost or forgotten my password. I had reset
Once again I have lost or forgotten my password. I had reset it yesterday with a temporary and now can't get into my mail. The help screens want to send me a temporary to my email address which I can'… read more
Mr.Med
Mr.Med
1,190 satisfied customers
My phone lock me out cause I forgot my Apple ID password.
Hello my phone lock me out cause I forgot my Apple ID password … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I can't remember my Apple ID and password. Can't remember.
I can't remember my Apple ID and password JA: When did you last change your password ***** Apple ID? Customer: Can't remember JA: Did you try resetting through Apple's online account reset tool? Custo… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
Sorry interrupted. Need to access account to pay for more
Sorry interrupted. Need to access account to pay for more data. Can't remember pass word or email address. Thought it was***@******.***. Sent to redo password. It would not accept. Help! … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot connect to my mail. a message co,es up “Mail can't
I cannot connect to my mail. a message co,es up “Mail can't connect to Yahoo act “att” Then another message comes u asking for my iCloud pass word. I don't know it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x