Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Have new iPhone 8+. CANNOT GET MAIL...Messsage says

Customer Question
Have new iPhone 8+...

Have new iPhone 8+. CANNOT GET MAIL...Messsage says "map.gmail.com" is not responding. Verify...

Technician's Assistant: Have you tried a force reboot on your iPhone (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

Not responding!

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Email on Mac Book Pro working!

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
3/30/2018
Mac Support Specialist: Michael T,
 replied 3 months ago
Michael T
Category: Mac
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

I would suggest that you delete that email account from the phone and then add it back

Make sure when you setup that you let it verify your account and that setup is completed.

It is also possible that in the gmail server you have not set it to allow imap on devices...

Try deleting and re adding it first and see what that does

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Just bought an IPhone 8 Plus, Backed up and have it working
Just bought an IPhone 8 Plus, Backed up and have it working but my gmail account saya I need to verify I have entered the correct account info in mail settings and when I go into settings and mail not sure how to do that … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
How to retrieve current password. How to retrieve current
I have tried to set a new password ***** need to get it working on iPhone,iPad, and my Mac book pro … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I purchased a new iPhone 8plus on November 8th at an Apple
I purchased a new iPhone 8plus on November 8th at an Apple Store. Everything transferred from my iPhone 6s except my email account. Had Apple tech try, no luck. Then to AT&T store, 2 techs there could… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have a MAC Book Pro and my emails come through on a gmail
I have a MAC Book Pro and my emails come through on a gmail account. They are not backed op on the clod. On 9/2/16 while using my iPhone 5s I accidentally hit delete all mail and guess what, IT DID!! … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Iweb uploads audio to server, but the controls to control
iweb uploads audio to server, but the controls to control the audio are not visible, online i have clicked the show movie controls many times no results ipad, iphone, will play the audio but cannot ge… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi Michelle - thanks for hanging in there with me for 2 days
Hi Michelle - thanks for hanging in there with me for 2 days and multiple email messages. Everything is great except one little thing that I hope you can take care of quickly. I have 8 unsent messages… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
I have a new iPad air. I synch with my Mac air and got all
I have a new iPad air. I synch with my Mac air and got all 3 of my emails working well. Yesterday my gmail would not download. "Cannot get mail ... the mail server "imap.gmail.com" is not responding. … read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have just changed email accounts and cannot get my iphone
I have just changed email accounts and cannot get my iphone and MAC pro to behave thw same as before! I had the settings working for the MB, but when I added the new mail account and P/W to the iphone… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How do I get my IPhone to synch with my email on MAC computer?
How do I get my IPhone to synch with my email on MAC computer? Have tried many times with limited success.… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
MY APPLE MAC BOOK PRO AND MY IPHONE ARE NOT SENDING MESSAGES
MY APPLE MAC BOOK PRO AND MY IPHONE ARE NOT SENDING MESSAGES - THEY GO TO THE OUTBOX . I HAVE TRIED EVERYTHING - I CANNOT SIGN IN TO ME.COM - I HAVE 2 EMAILS THE CORRECT ONE ON MY IPHONE IS***@******.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Hi I have a new Mac book pro and have put my orange email settings
Hi I have a new Mac book pro and have put my orange email settings in just the same as my four year old Mac Pro and whilst I can recieve email I cannot send it. I have called orange several times and … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a MacBook Pro and use Thunderbird as my email application.
I have a MacBook Pro and use Thunderbird as my email application. I have the latest updates installed for both Mac OS X and Thunderbird. I use "1and1.com" as my email server. I have set up an email ac… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
FOR MAC SPECIALIST I have a big with imac with AOL email
FOR MAC SPECIALIST: I have a big with imac with AOL email and Me.com email. I have carefully reset passwords on thes eaccounts (same one), on my mac book pro, on my ipad, and my iphone. I constantly g… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Mac computer is geting my email, my iPhone says Cannot get
Mac computer is geting my email, my iPhone says: Cannot get Mail the mail server "imap.gmail.com"is not responding. Verify that you have entered the correct account info in Mail settings. The accont i… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I Took a back up from my old mac book pro on time machine,
I Took a back up from my old mac book pro on time machine, now I want to migrate my data to the new mac book pro, but I want to only migrate some particular files not all, lets say I had 270 emails in… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
good after noon i have mac and also mac book pro laptop. at
good after noon i have mac and also mac book pro laptop. at home i am receiving mail but when i sent mai this box comes up with the following. verify that you have addressed this message correctly. sm… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Dear All, i am having an iMac since 2 years and syncronize
Dear All, i am having an iMac since 2 years and syncronize my iPod and iPhone with the iMac. Now i bought a Mac Book Pro and would like to syncronice the iPhone and ipod with my new Mac Book Pro. Sinc… read more
Pat
Pat
Bachelor\u0027s Degree
171 satisfied customers
I have a question about synchronizing my MacBook Pro and my
I have a question about synchronizing my MacBook Pro and my Iphone, especially the contacts. I have a "Contacts" icon on my phone, and an "Address Book" application on the Mac. I also have contacts wi… read more
Tom
Tom
3 years college
642 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x