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My ipad pro is frozen and will not get out of enter

Customer Question
My ipad pro is...

My ipad pro is frozen and will not get out of enter password

Technician's Assistant: When did you last change your password ***** Apple ID?

A wile ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 3 months ago.Category: Mac
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Answered in 3 minutes by:
3/30/2018
Mac Support Specialist: Michael T,
 replied 3 months ago
Michael T
Category: Mac
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Please HOLD the power button down AND the home button of the ipad until you see the apple logo and release

When it comes back on, let me know how things are

Thanks Mike

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Mac Support Specialist: Michael T,
 replied 3 months ago

Hopefully the reset will stop the freezing.....

Do you know your password ***** is it being rejected?

If so, do you have access to a computer?

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