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Iphoto not working. When I open it all I get is a circular…

Customer Question
iphoto not working. When...

iphoto not working. When I open it all I get is a circular clock like spin. software is 10.6.8.

Technician's Assistant: Which software or app can I help with?

Hardware Overview:Model Name: MacBook
Model Identifier: MacBook2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.16 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 667 MHz
ipho Iphoto not working

Technician's Assistant: What have you tried so far with your software?

Clicked on updates, but updates found.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Tried to rebuild iphoto but it takes over 12 hrs and circular clock still spins,

Submitted: 26 days ago.Category: Mac
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Answered in 10 hours by:
3/31/2018
Mac Support Specialist: Josh, Mac Support replied 26 days ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,698
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 25 days ago
best to call cell phone so we can talk...easier to trouble shoot.
(###) ###-####thanks
Jim
Mac Support Specialist: Josh, Mac Support replied 25 days ago

Do you have the issue after restarting your computer?

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Mac Support Specialist: Josh, Mac Support replied 25 days ago

Do you see any error codes?

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Customer reply replied 25 days ago
iphoto quit unexpectedly error code. Comments on the error code are problem details and system configuration.
How can I send that report to you?
Mac Support Specialist: Josh, Mac Support replied 24 days ago

Which macOS do you have?

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Customer reply replied 24 days ago
Mac OS X software is 10.6.8.
Mac Support Specialist: Josh, Mac Support replied 24 days ago

Go into the App store then Updates

Do you see an update for iPhoto?

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Customer reply replied 24 days ago
There are many iphoto apps but no update.There is one that reads duplicate cleaner for iphoto
Customer reply replied 24 days ago
When I click up updates, no updates available for Apps.
Mac Support Specialist: Josh, Mac Support replied 24 days ago

Click on the GO Menu then Applications

Open iPhoto from there

Does it open now?

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Customer reply replied 23 days ago
I don't understand, can't find the Go Menu...where is it?
Customer reply replied 23 days ago
Found it. It opens, but all I get is the spinnng wheel.
Customer reply replied 23 days ago
I have Iphoto version 9.2.3. Iphoto 11. I think this version maybe too new for my operating system...would this be the cause of the problem?
Mac Support Specialist: Josh, Mac Support replied 23 days ago

You have iPhoto 9.2.3 and iPhoto 11?

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Customer reply replied 23 days ago
They are the same, the information appears when I click on about iphoto.
Mac Support Specialist: Justin Johnson, Mac Genius replied 21 days ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,956
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. I see the previous expert has opened the question up to the rest of the experts. Are you still in need of assistance?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 21 days ago

Let me read over the notes.

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Customer reply replied 7 days ago
Justin, I've not had any responses or solution to the problem.
thanks
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 days ago

Let me look over your responses and I will try to help you with your issue.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 5 days ago

Open the iPhoto's App holding the option key. If it comes up with an option to create a new album chose that one and let me know if it loads. If it does we just need to repair your iPhoto Library. Let me know the result and we will continue.

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Customer reply replied 5 days ago
Hi Justin, thanks for quick response.
Choose creat new. Then screen shows save as Library_2 with where Pictures. Selected Save. Then it loads.The screen then reads: To get started with iphot , do any of the following:
Connect a camera or memory card
Drag photos into iPhoto
Choose File>"Import to Library"Thanks!
Customer reply replied 5 days ago
Then I dragged a photo into iphoto and it works. It shows when the photo was taken.
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