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I used to be able to print off web or email. Now it only…

Customer Question
I used to be...

I used to be able to print off web or email. Now it only allows me to print off email. If I have to open up web, it won’t print. An Apple tech messed this up when I had him show me how to sort songs on my I5 phone. I’m very no tech please be patient with me.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Tablet or phone. The settings show Bell 1 phone as the hookup to the web. But I have to enter HP Envy 4520 to print. It won’t print web.

Submitted: 3 months ago.Category: Mac
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Customer reply replied 3 months ago
I just ran the printer and it said can not connect to wireless router. But it used to before one of your techs changed my phone settings?
Customer reply replied 3 months ago
Is anyone looking at this? Been a while
Answered in 41 minutes by:
3/30/2018
Mac Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,387
Experience: Over 16 years of computer experience, CISCO certified
Verified
What all devices have you tried printing off the web from?
Ask Your Own Mac Question
Customer reply replied 3 months ago
If someone sends me an attachment, I can open but won’t print. If change setting to printer, can’t open web. My phone is the hang up. The Apple tech changed to Bells Phone 1. I have to change back to printer to print but only emails.Can you help me set so I can print off of anything? I used to be able to.
Customer reply replied 3 months ago
Hell yes!
Customer reply replied 3 months ago
What does this mean? Are you fixing?
Customer reply replied 3 months ago
What do you want me to do?
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