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Need to chande user and pass for mac computer, updated but…

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Need to chande user...

Need to chande user and pass for mac computer

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Updated but scree is locked

Submitted: 3 months ago.Category: Mac
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Answered in 1 hour by:
3/30/2018
Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 778
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

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Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

Are you sure its the local username and password ***** your Mac computer? When you say the "screen is locked" that usually happens on an Apple device such as an iPad. Please confirm that this is a mac and please clarify the lock screen.

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Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

I would only be able to connect if you can sign into the problem computer and have access to a webs browser. Are you able to do so?

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Mac Support Specialist: Jon, Mac Enthusiast replied 3 months ago

If it is the local user account on the mac computer you are not sure of here are some options on how to get back into your mac when you don't know the password.

Option #1- Single user mode

1. restart computer and hold the Command key (or the apple key for older keyboards) and the "S" key.

2. wait for terminal to show - this will look like a bunch of white text

3. you can release the keys you did in step 2 once you see the white text appear.

4. when the white text stops loading, type /sbin/mount -uaw

5. press enter

6. type rm /var/db/.applesetupdone

7. press enter

8. type reboot

9. press enter

This will let you create a new admin account when you reboot your computer. If this happens, don’t worry if you don’t see your normal desktop and files. Remember, you created a new admin user account so you will now need to do the following:

1. Click the apple

2. Click System Preferences

3. Users and Groups

4. Choose your old user account on the left side menu

5. Click the “change password” button on the right side menu.

Now you can sign out of your new admin account you had created temporarily and choose to sign into your old original user account and use the new password ***** have just created.

Option #2: Similar to option 1 but a little different

1. restart computer and hold the Command key (or the apple key for older keyboards) and the "s" key.

2. when the white text stops loading, enter in these terminal commands to create a brand new admin account (hitting return after each line):

mount -uw /

rm /var/db/.AppleSetupDone

shutdown -h now

After rebooting you should have a brand new admin account. When you login as the new admin don’t worry if you don’t see your normal desktop and files. Remember, you created a new admin user account so you will now need to do the following:

1. Click the apple

2. Click System Preferences

3. Users and Groups

4. Choose your old user account on the left side menu

5. Click the “change password” button on the right side menu.

Now you can sign out of your new admin account you had created temporarily and choose to sign into your old original user account and use the new password ***** have just created.

Option #3

  1. Turn off your Mac (choose Apple > Shut Down).
  2. Press the power button while holding down Command and R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.
  3. Choose Utilities > Terminal.
  4. Enter resetpassword (all one word, lowercase letters) and press Return
  5. Select the volume containing the account (normally this will be your Main hard drive).
  6. Choose the account to change with Select the User Account.
  7. Enter a new password ***** re-enter it into the password *****
  8. Enter a new password ***** related to the password.
  9. Click Save.
  10. A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.
  11. Click Apple > Shut Down.

Now start up the Mac. You can login using the new password.

If you have any questions along the way, please let me know.

Please consider rating my services with the stars next to my name as it helps others know I am here to help.

If for some reason you still need help, please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

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