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Screen on words2 went black, can't get it back. Last thurs.

Customer Question
Screen on words2 went...

Screen on words2 went black, can't get it back

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

Last thurs

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My ipad quit working a few months ago, when I had a message to update... a friend restored it last thurs, I've been using word 2 daily since Thurs.

Submitted: 4 months ago.Category: Mac
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Answered in 12 minutes by:
3/30/2018
Mac Support Specialist: Vinod Menon, Support Specialist replied 4 months ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,027
Experience: worked as a Tech support Associate for Apple products
Verified
Hi
Did you mean the words 2 screen is black?
How about the other apps? Do they work fine?
Thank you
Vinod
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Customer reply replied 4 months ago
only the word2 screen is black others work fine
Mac Support Specialist: Vinod Menon, Support Specialist replied 4 months ago
Thank you.
Let’s try a reset first. Press and hold the power button and home button together until you see an Apple logo.
Let me know if that resolves your issue
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