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I am so frustrated. At times, when I typing something or…

Customer Question
Hi, Andy, I am...

Hi, Andy, I am so frustrated. At times, when I typing something or trying to read something, the items on the screen scramble and scramble upward. Makes it impossible to type and to read.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I Mac...OPerativing system? Where is that listed?

Technician's Assistant: The Mac Technician will be able to walk you through that. What Operating System (OS) are you running on your iMac?

I don't see operating system anywhere, what do you mean??? Safari, FB etc?

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iMac? What have you tried so far?

Andy, are you still with me?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I'm not even connected.....what is going on????

Submitted: 3 months ago.Category: Mac
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Answered in 3 hours by:
3/30/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,276
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is this happening on a macbook?

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