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I was moving documents to a folder and believe I tried to…

I was moving documents...

I was moving documents to a folder and believe I tried to move the same one twice. I now how a spinning wheelie and neither Recent in Documents nor the folder respond to anything.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have a MacBook air.

Technician's Assistant: How long has this been going on with your MacBook Air? What have you tried so far?

This happened yesterday. I have pressed many buttons with no response and cannot even get the device to turn off.

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Answered in 5 minutes by:
3/30/2018
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,012
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Hold the power button for 15 seconds to turn off then hit it again.

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,012
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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