Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

It started becous my phone isn’t working. I know my Apple ID…

Customer Question
It started becous my...

It started becous my phone isn’t working. I know my Apple ID but I don’t know the password. I tried to change iapple I’d on my I pad and noe Thad’s screwed up.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I don’t know it’s about two years old

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I changed my Apple ID a few minutes ago but I really didn’t want to my problem is that I don’t know password ***** asking for to get my phone work. I’m an old lactose as you must have figured out by now

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Tharts it

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 21 minutes by:
3/30/2018
Mac Support Specialist: George Sibiya, Computer Hardware Engineer replied 4 months ago
George Sibiya
George Sibiya, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 368
Experience: PhD in Computer Science
Verified

Hi,

Welcome to JustAnswer and thank you for utilizing our services

Please do a password ***** from a web browser by going here:

https://iforgot.apple.com/password/verify/appleid

After a successful reset you can then use the new password ***** your device.

Please advice if it does not resolve your issue

Regards,

G

Ask Your Own Mac Question
Mac Support Specialist: George Sibiya, Computer Hardware Engineer replied 4 months ago

Hi,

I trust the above has resolved your issue.

You may advice if it did not

Regards,

G

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask George Sibiya Your Own Question
George Sibiya
George Sibiya
George Sibiya, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 368
368 Satisfied Customers
Experience: PhD in Computer Science

George Sibiya is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Thanks so much. I am having trouble with getting nab full
Thanks so much. I am having trouble with getting nab full site up, went to get an nab ap, asked for my fingerprint which didn't work, incidentally always have an issue with this in Singapore, my finge… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't remember my Apple ID password.? What can I do I'm
I can't remember my Apple ID password.? What can I do I'm unable to get back into my iPhone 8 after an update … read more
Mr.Med
Mr.Med
1,224 satisfied customers
I know my Apple ID I just can't remember the password I have
I know my Apple ID I just can't remember the password ***** have it written down somewhere I can't seem to find a book that it's written noon. It's asking me to put the phone number I had associated w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
A short while ago, I changed my Apple password on my iPhone
A short while ago, I changed my Apple password ***** my iPhone SE. The password ***** recorded must not be correct. I'm being asked to enter my password ***** and I'm getting error messages. How can I… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have two app I pads the first one said activation locked
I have two app I pads the first one said activation locked it want take my Apple ID or my pass word the one I'm on now is fine … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Confused. Apple said they were trying to call me concerning
Confused. Apple said they were trying to call me concerning case Id 100546418211, but my phone didn't ring. Earlier got message saying someone near Porto (Portugal) is trying to use my Apple ID. I'm 2… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I'm trying to access the apps store but don't remember my
I'm trying to access the apps store but don't remember my Apple password … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,323 satisfied customers
I'm trying to buy a new iPhone and get everything set up but
I'm trying to buy a new iPhone and get everything set up but I haven't used my password ***** so long I've forgotten it. I don't live in the town where the store is located so I'm trying to get a new … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an activation lock. On my iPad. Don't remember the
I have an activation lock. On my iPad. Don't remember the password ***** over 7 years ago … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
It keeps asking me for my Apple d password. I've entered
It keeps asking me for my Apple d password. I've entered many p/w. Even asked my Apple ID be reset. Nothing has helped me to reset the p/w. Your adviced … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My apple id is locked and when i try and write down my
My apple id is locked and when i try and write down my postcode it states i can only write numbers in. I'm from Gibraltar and my postcode is GX11 1AA … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
We are trying to use our Apple TV device after not using it
We are trying to use our Apple TV device after not using it Defoe we are trying to use our Apple TV device after not using it for several years. We cannot seem to put in correct I'd and password. What… read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I'd like to change my Apple ID pass word. I forgot the
I'd like to change my Apple ID pass word. I forgot the original … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Trying to open an app on my iPad @nd wa# required to enter
Trying to open an app on my iPad @nd wa# ***** to enter my Apple ID and password ***** I did. A message came up saying it was unverifie$. I know I entered it properly. What's up. By the way ever since… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am locked out of my I pad and can not remember my I'd or
I am locked out of my I pad and can not remember my I'd or password ***** u help me to reset these please … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Forgot I'd and password,didn't right it down.I have had this
Forgot I'd and password,didn't right it down.I have had this IPad for 5 yrs never had this problem … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I have forgotten both Apple ID and password. I have just
I have just changed my pw so it must be my I'd which is wrong … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I need to change my Apple password. My I'd was compromised.
I need to change my Apple password. My I'd was compromised … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x