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I forgot my Apple password tried to reset it and it tells me…

Customer Question
I forgot my Apple...

I forgot my Apple password ***** to reset it and it tells me it will take 13 days

Technician's Assistant: When did you last change your password ***** Apple ID?

Don’t remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes I tried on my iPad to reset it

Submitted: 3 months ago.Category: Mac
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Answered in 3 minutes by:
3/29/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 3 months ago
No I’m not paying 39 to set up my new phone
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Can I have trusted phone number which ends with ‎(•••) •••-••01?

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Customer reply replied 3 months ago
Did you get my number
Customer reply replied 3 months ago
Are u still here
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Yes, I got the number, When I tried to reset your account, I am getting this message stating Your account will be ready for recovery in 13 days. At that time, we will send instructions to the phone number you provided. In this case instead of waiting for 13 days, I recommend you to reach Apple Account Security team over the phone at 1-***-***-**** /1-***-***-**** and verify your account status. They are available from 7AM to 10PM CST 7 days a week.

IMPORTANT: When you call, you’ll reach an automated system. Just say "iTunes" and then say "Account" for Account Security. Then, say "Yes" when the system asks if you would like to be transferred to an advisor again say "Yes".

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Customer reply replied 3 months ago
Thank you
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

I will so happy, if you reach us back once after checking with them. Thank you

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