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Some how movie coupons loaded their stuff on my email and…

Customer Question
Some how movie coupons...

Some how movie coupons loaded their stuff on my email and there is no way to delete it.

Technician's Assistant: Are you working with a phone, tablet, or computer?

I phone7

Technician's Assistant: How long ago was your movie deleted?

No, movie coupons has been put on my phone without authorization sorry I meant to say movie cupons

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have an iPad too same mess.

Submitted: 3 months ago.Category: Mac
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Customer reply replied 3 months ago
I have apple care. The name of the offender is: mobi cupons
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 minutes by:
3/29/2018
Mac Support Specialist: Jins M. N., Computer Hardware Engineer replied 3 months ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 3,087
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Are you ready for remote support now?

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Customer reply replied 3 months ago
I believe I have apple care why do I have to pay
Customer reply replied 3 months ago
No response good by
Mac Support Specialist: Jins M. N., Computer Hardware Engineer replied 3 months ago

This is justanswer.com which offers expert support in different fields. You need to pay for our services. Let me know whether you want to continue or not.

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Mac Support Specialist: Jins M. N., Computer Hardware Engineer replied 3 months ago

If you are on iphone and iPad, just ignore the remote support offer messages.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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