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Me apple phone will not connect. It says and another 5

Customer Question
Me apple phone will...

Me apple phone will not connect. It says hello and another 5 languages. I con not connect

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

I don't know. I use Sheryl McKeown I tunes. I don;t know

Technician's Assistant: When did you last reboot?

About 1/2 hour I turned off phone and tryed it again to noe help

Submitted: 3 months ago.Category: Mac
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Answered in 7 minutes by:
3/29/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,232
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is the phone still responding to your commands when you try to interact with it on the screen?

Please let me know

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