Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I haven't used my ipad in a very time and I am trying to log…

Customer Question
I haven't used my...

I haven't used my ipad in a very long time and I am trying to log in and I don't know or remember my Apple ID password ***** I can't unlock it.

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't know.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. how do I do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Not right now. thank you.

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
3/29/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,180
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can't unlock it and it's in activation lock and I cant
I can't unlock it and it's in activation lock and I cant remember my account name that I use … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
18 satisfied customers
Can't remember my password. Can someone help me. Apple.
Can't remember my password JA: What exactly are you having trouble accessing? Customer: Can someone help me JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Ap… read more
Irina Kravchenko
Irina Kravchenko
Engineer of information networks
1 satisfied customers
I have activation lock on my iPad and it's the only thing
I have activation lock on my iPad and it's the only thing that will come up. I don't remember myApple ID or password ***** am technology challenged. I am using my daughters … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have been locked out of my I pad and my device shows
I have been locked out of my I pad and my device shows activation lock and asking for my Apple I'D and password. I do not no it but I do have my serial number of my I pad. How can I unlock my I pad? … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Can't remember my password for my ipad. I haven't changed
But I don't have a credit card to use so he can tell me what to do… read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Trying to log on my iPad and the log in screen now looks
trying to log on my iPad and the log in screen now looks like a phone. I need to use letters so how do I get to them? … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My iPad shut itself off.Now it is asking for an activation
My iPad shut itself off.Now it is asking for an activation lock. I put in my Apple ID***@******.*** but I don't know what my password ***** … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
My ipad is saying "Activation lock" and i need help on how
my ipad is saying "Activation lock" and i need help on how to get it unlocked. what do i do! … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I haven't used my Ipad in a long time so I cant remember the
I haven't used my Ipad in a long time so I cant remember the password … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Can't get my password to go thru, have tried several times,
Can't get my password ***** go thru, have tried several times, … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My I pad did an update ask for pass word I haven't used in
Good morning my I pad did an update ask for pass word I haven't used in forever tried what I thought it was now. I'm using my sons to try to get into mine because I can't do anything with mine … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I can't remember my password to my ipad. It was set up at
It was set up at Christmas and I wrote it down but can't find it. It will be the first time I am using it. … read more
Richard
Richard
Apple Software Engineer
47,180 satisfied customers
I have an iPad with Activation Lock and i don't have apple
I have an iPad with Activation Lock and i don't have apple id or password. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I haven't used my ipad in about a year and a half...I
I haven't used my ipad in about a year and a half...I decided to get out of storage and thought I knew my 4 digit passcode but it will not work. How can I get into my ipad? … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Insidious an iOS update last nite and this morning the iPad
Insidious an iOS update last nite and this morning the iPad is asking for a password. I have never had a password ***** this device ever but I tried my Apple ID password ***** no avail. I literally ca… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have been trying to open my mini ipad the slide to unlock
Hi, I have been trying to open my mini ipad the slide to unlock is very hard to open, I have to be very fast but when I do get in my password ***** not work, I keep hearing this lady talk very fast...… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have been told my Apple ID has been disabled. Why would
I have been told my Apple ID has been disabled. Why would you do that? How do I get it turned back on?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I forgot my apple id and password , i tried to reset my
i tried to reset my ipod it ask me for my apple id and password but i cant remember … read more
Richard
Richard
Apple Software Engineer
47,180 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x