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Can't login, my password is not valid? Apple and Gmail on MS…

Customer Question
Can't login, my password...

Can't login, my password ***** ***** valid?

Technician's Assistant: What device or product does this involve?

Apple and Gmail on MS Outlook

Technician's Assistant: When did you last update Outlook?

Been awhile

Technician's Assistant: What have you tried so far with your Outlook?

Nothing

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not really

Submitted: 3 months ago.Category: Mac
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Answered in 5 minutes by:
3/29/2018
Mac Support Specialist: Bryan, Computer Support Specialist replied 3 months ago
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Mac Support Specialist: Bryan, Computer Support Specialist replied 3 months ago

When did this email issue first start, please?

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Customer reply replied 3 months ago
It has been awhile since I used my computer
Mac Support Specialist: Bryan, Computer Support Specialist replied 3 months ago

OK, are you able to sign in to your account at the Gmail.com website now? Can I connect to your screen to check this directly with you?

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