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I have just upgradet and want to install whatsup but keep…

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Hi i have just...

Hi i have just upgradet and want to install whatsup but keep getting id locked i have changed the id many times but it stays loked please help

Technician's Assistant: When did you last change your password ***** Apple ID?

Today this afternoon

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Now how do i do that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Now just to help unlock my id

Submitted: 4 months ago.Category: Mac
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Answered in 3 minutes by:
3/29/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 4 months ago
i have used many the last one was Colette1981
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Your apple ID is normally your email address which is register with the apple. Could you provide me the email ID?

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Customer reply replied 4 months ago
pasword Colette1982
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Could you please tell me what is the old apple ID?

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Customer reply replied 4 months ago
ihave used Gerrit1982 Colette1981 and Colette 1982 and Gerritcelliers8798
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

May I know whether you have changed your apple ID from old to new ID? Because the password(Colette1982) which you have provided is working properly.

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Customer reply replied 4 months ago
no i dit not
Customer reply replied 4 months ago
if i download whatsup it tells me my apple id is locked
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Please go to setting>iCloud>check for the email under your name.

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Customer reply replied 4 months ago
ok it is done what do i do i have opend it
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Can I have the email address?

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Customer reply replied 4 months ago
i cant pay the extra amount
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Customer reply replied 4 months ago
email is***@******.***
Customer reply replied 4 months ago
are you still there
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Have you tried restarting the apple device and try downloading the Whatsapp in the same device?

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Customer reply replied 4 months ago
stand by please i am trying it
Customer reply replied 4 months ago
ok phone is back on
Customer reply replied 4 months ago
do you want me to try and download again
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Yes please try to download.

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Customer reply replied 4 months ago
whill do
Customer reply replied 4 months ago
it seems to be working now
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Thank you so much for updating the status and I am glad to hear that. If you have any other concern or else if you face any technical issue, I will be available to help you. Is there anything else I may assist you today?

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Customer reply replied 4 months ago
how do i remove predictive text in i phone
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Please go to Setting>General>Keyboard>Scroll down and turn off the Predictive text.

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Customer reply replied 4 months ago
found it thanx
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating. See you again soon!

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