Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Need to update operating system on Macbook Pro. Just created…

Customer Question
Need to update operating...

Need to update operating system on Macbook Pro. Just created new PW but it is not working

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

Not sure. Maybe Lion...

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

All has been well with Macbook but I need to install Turbo tax software which requires the update of the OS

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 9 minutes by:
3/29/2018
Mac Support Specialist: Ashik, Mac Technician replied 3 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,345
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What version of Mac OS are you using now? You can find it from Apple > About This Mac

What password ***** you change? Apple ID password ***** the admin/login password?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a MacBook Pro to which I have to attach an Apple
Pearl, I have a MacBook Pro to which I have to attach an Apple Superdrive in order to run the Turbo Tax software. When I am done at the end of the day, I save my file to my MacBook Pro and disconnect … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I just purchased a new MacBook and Im having trouble
Hello. I just purchased a new MacBook and Im having trouble installing turbo tax … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I ordered my turbotax 2017 on Jan 22, and paid for it, but I
Andy, I ordered my turbotax 2017 on Jan 22, and paid for it, but I never received anything on my computer, not even an icon. Please help me to correct this problem. My order #SFDO2352220. … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I am a senior not fully confident in mycomputer abilities
I am a senior not fully confident in mycomputer abilities with an older MacBook Pro (9 years old) that requires new operating software. I require and os X Lion 10.7. I understand this is/would be the … read more
Ashik
Ashik
Mac Technician
12,345 satisfied customers
I have a brothers printer and when I go to print my return
I have a brothers printer and when I go to print my return all I get is blocks for all information and numbers. What is going on. … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
It's not a device problem. I am a Mac Book Pro user. I'm a
It's not a device problem. I am a Mac Book Pro user. I'm a CPA so i understand payroll matters, including filing requirements for W-2s, W-3s, etc. I do volunteer work for a non-profit organization and… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have turbotax on a Mac Air, for the year 2015. It includes
I have turbotax on a Mac Air, for the year 2015. It includes an AZ form which was ordered, paid for, and works. I am trying to transer all those files to a Mac Pro, but get a message that the AZ form … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a macbook pro 2012 running on a 10.7.5 and would like
I have a macbook pro 2012 running on a 10.7.5 and would like to upgrade to Maverick but can't a link to download. Can someone provide me a link to it? I dont want the new os just Maverick.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
hi, so i installed my SSD, and when i installed OSX Lion, it
hi, so i installed my SSD, and when i installed OSX Lion, it doesn't show the wifi or bluetooth icon in the top right. The only way i can connect to the internet is through an ethernet port. What can … read more
TechFortunate
TechFortunate
Technology Support Specialist
1 satisfied customers
This morning I lost access to the .mac mail server. When I
This morning I lost access to the .mac mail server. When I try to send mail, i get prompted to "enter pw for account smtp.me.com" (& my user id). Another tech helped me retrieve what we thought would … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
i currently am running OS X 10.5.8. I need to be at a more
i currently am running OS X 10.5.8. I need to be at a more current version of OS X to be able to run Turbo Tax 2012. Is there an OS X upgrade that I can install that will also be compatible with Quick… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hi - I have a macbook pro intel core duo 2.4 ghz/4gig ram/17in
Hi - I have a macbook pro intel core duo 2.4 ghz/4gig ram/17in display/10.4.11/. It is about 5 years old and running 100%. Is there anyway to upgrade to mountain lion 10.8.2 and keep my applications w… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Hello! My name is Igor! Ive problem to instal OS X Lion over
Hello! My name is Igor! I've problem to instal OS X Lion over Snow Leopard. I think some thing with my system.… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I got a used mac (my first mac) it is a "Mac OS X 10.5.8" its
I got a used mac (my first mac) it is a "Mac OS X 10.5.8" its from 2008. Could i update the software to what the newer macs have? I feel like there is this software/version/mac is very lacking. One of… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I am trying to get my old macbook ready to sell and it will
I am trying to get my old macbook ready to sell and it will not boot up from the snow leopard cd it spins a while then spits out the cd… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
I am trying to update my mac os x 10.4.11 tiger to 10.6.5 or
I am trying to update my mac os x 10.4.11 tiger to 10.6.5 or later. how can i do that? the reason is to use my new wireless mouse that requires later...… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
Hi John, I bought Final Cut Studio 2 for our church production
Hi John, I bought Final Cut Studio 2 for our church production studio and the person that was slated to use it left the ministry. We let the software sit dormant because the member had the Mac compute… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
I am getting ready to purchase a MacBook Pro. I want to be
I am getting ready to purchase a MacBook Pro. I want to be able to edit 4 to 6 minute non- HD video clips and embed them in Keynote presentations. I have used iMovie in the past, but I found it very s… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x