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I have 2 apple tvs and they both crash at least 2-3 times a…

Customer Question
I have 2 apple...

I have 2 apple tvs and they both crash at least 2-3 times a week

Technician's Assistant: What apps were you running right before your Apple device crashed?

None, they seem to crash overnight and I end up restarting when i sit down to watch

Technician's Assistant: How much storage do you have left on your device?

No Idea

Submitted: 3 months ago.Category: Mac
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Answered in 2 hours by:
3/29/2018
Mac Support Specialist: syseng, Systems Engineer replied 3 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,838
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

When you say "crash" do you mean lockup or complete shutdown?

Also, are both connected to the same power circuit?

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Customer reply replied 3 months ago
The light starts blinking and it has to be restarted and no they are in different parts of the house
Mac Support Specialist: syseng, Systems Engineer replied 3 months ago

Ok thanks. If the Apple TVs were on the same circuit the issue could be related to power anomalies. In this case it is more likely a software issue that appears to have been triggered by recent updates. Since there are no updates offered to fix this issue right now I am going to open up this question to other experts that may have additional ideas.

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Customer reply replied 3 months ago
Thank you
Mac Support Specialist: Edward Dorsey,
 replied 3 months ago
Edward Dorsey
Category: Mac
Satisfied Customers: 39
Experience: Knowledge Engineer at HP, Inc.
Verified

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Mac Support Specialist: Edward Dorsey,
 replied 3 months ago

Bring it in for repair to you local Apple Store. Find a local Apple Authorized Service Provider or make a reservation at the Genius Bar. https://getsupport.apple.com/

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Mac Support Specialist: Edward Dorsey,
 replied 3 months ago

Especially if you have already tried to Restore your Apple TV to its factory settings, they may offer a swap replacement at a reduced cost depending on the version, just a thought.

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