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It upgraded itself and wants id and password and does not…

Customer Question
It upgraded itself and...

It upgraded itself and wants id and password ***** does not like the ones I recorded

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

iphone

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Just started by updating during the night tried the id and password ***** have used in past

Submitted: 3 months ago.Category: Mac
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Answered in 5 minutes by:
3/29/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,126
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you referring to your Apple ID?

Please let me know

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