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Forgot my iTunes password, Over a year ago, The password my…

Customer Question
Forgot my iTunes password ...

Forgot my iTunes password

Technician's Assistant: When did you last update iTunes?

Over a year ago

Technician's Assistant: What have you tried so far with your iTunes?

The password ***** daughter made for me about four years ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I think that is it

Submitted: 3 months ago.Category: Mac
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Answered in 3 minutes by:
3/29/2018
Mac Support Specialist: Eric Ewing, IT Pro replied 3 months ago
Eric Ewing
Eric Ewing, IT Pro
Category: Mac
Satisfied Customers: 415
Experience: I have been working in Technology since 1997, and have a special affinity for Apple devices.
Verified

Hi! I'm Eric, a Mac expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

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Mac Support Specialist: Eric Ewing, IT Pro replied 3 months ago

Good afternoon! To recover your Apple ID account and reset the password, please open a web browser on your computer and navigate to: iforgot.apple.com

Where prompted, enter your Apple ID (which is probably your email address). You will also need to enter some text to prove you are not a robot. (Tip: if you can't read the text, just keep clicking until you can.)

The next step will depend on the type of security you have set up for your Apple account. If you have set up two-step verification or two-factor authentication this will involve receiving details via another device.

If you haven't set up either of these extra levels of security it will be a case of getting an email or answering some security questions.

Hope that helps! If you need additional assistance, please let us know :-)

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Customer reply replied 3 months ago
Hi Eric
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,834
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. I'm another tech; I will help you with this.

Does it show an email address when it asks for your iTunes password?

What's the make / model of your device?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 months ago

Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

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Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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