Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I inadventantly deleted the text messages back and forth…

Customer Question
I inadventantly deleted the...

I inadventantly deleted the text messages back and forth with my daughter. texts, pictures, etc. I am devasted. can you tell me how to recover them? I have an I phone 5s

Technician's Assistant: Do you have a backup set up on iTunes or iCloud?

I think I have i cloud for pictures but think that is all. I have the smart phone but I'm 68 years old so don'tknow much.

Technician's Assistant: How long ago was your pictures deleted?

Yesterday

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 28 minutes by:
3/29/2018
Mac Support Specialist: Eric Ewing, IT Pro replied 3 months ago
Eric Ewing
Eric Ewing, IT Pro
Category: Mac
Satisfied Customers: 415
Experience: I have been working in Technology since 1997, and have a special affinity for Apple devices.
Verified

Hi! I'm Eric, a Mac expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

Ask Your Own Mac Question
Mac Support Specialist: Eric Ewing, IT Pro replied 3 months ago

Hello! There is a very good chance this is possible, but will require erasing your iPhone and then restoring it from a backup dated BEFORE you deleted the text thread.

To give this a shot:

  1. On your iPhone, go to Settings > General > Software Update. If a newer version of iOS is available, follow the onscreen instructions to download and install it.

  2. Make sure you have a recent backup to restore from. Go to Settings > [your name] > iCloud > Storage > Manage Storage (or Settings > iCloud > Storage > Manage Storage), then tap a device listed under Backups to see the date and size of its latest backup.

  3. Go to Settings > General > Reset, then tap “Erase all content and settings.”

  4. When the iPhone powers on again, follow the on-screen instruction to start setting up the device.
  5. When you get to "App & Data" screen, choose “Restore from iCloud Backup," then sign in to iCloud.
  6. Proceed to “Choose backup,” then choose from a list of available backups in iCloud.

Once your iPhone restores to the iCloud backup you chose, your text thread should be back on your iPhone!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Ewing Your Own Question
Eric Ewing
Eric Ewing
Eric Ewing, IT Pro
Category: Mac
Satisfied Customers: 415
415 Satisfied Customers
Experience: I have been working in Technology since 1997, and have a special affinity for Apple devices.

Eric Ewing is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an iphone 6s and the screen broke. I went to the
Hi i have an iphone 6s and the screen broke. I went to the sprint store and asked them to swap my number to an old galaxy s3 which it took a while and after calling the Apple phone support they finall… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I recently got an iphone 8. I recently got an iphone8 and am
i recently got an iphone8 and am running the the latest OS update. ive never really backed up my past iphones, but i had tryed a couple times in the past. my problem now is, i want to backup my old iphone 5S which is no problem. the problem is that a couple years ago i appearently did backup one of my phones and set a password. i have no record of my old itunes backup password. i have just backed up the 5S but now i cant restore it to my new iphone 8 because i cant figure out the old password. i need away around this problem. i don't even need a password ***** this. i don't have a privacy issue in my home, its just me and my wife sharing the computer and everything else. can you help me around this problem please … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
I have a Apple iPhone 5s I don't use anymore because I got
I have a Apple iPhone 5s I don't use anymore because I got new Apple iPhone and I had the change the number and email and password. I have given the iPhone 5s to someone else and it's leaked to my iCl… read more
Jon
Jon
Bachelors Degree
698 satisfied customers
I just paid for more storage on my iphone4 but it will not
I just paid for more storage on my iphone4 but it will not let me increase my photos. meaning it will not let me take more photos or change the amount of storage for photos? … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My iPhone 5s has shut down and I can't reboot it. Tried to
My iPhone 5s has shut down and I can't reboot it. Tried to sinc to iTunes and update but it wouldn't let me. Now only see symbol of charging cord with iTunes logo. I'm beside myself! Please help. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I had my iphone 5s stolen and there were messages on it that
I had my iphone 5s stolen and there were messages on it that I need to recover for court … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
I'm locked out and have forgotten both my password and my
I'm locked out and have forgotten both my password ***** my Apple ID..Good grief! I'm stuck and have people coming for Easter Dinner..Help or who do I call ??? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I purchased a new .Phone 5se yesterday after my other iPhone
Good morning. I purchased a new .Phone 5se yesterday after my other iPhone 5s landed in a pot of cole water Christmas Day. … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Want to see if there was anything deleted from a iPhone
Want to see if there was anything deleted from a iPhone history on a certain day anything calls FaceTime text messages etc not just safari or internet basically anything was deleted … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Upgraded to 6s and in transfer of data lost all text
upgraded to 6s and in transfer of data lost all text messages - critically important to retrieve.… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I accidentally restored my iPhone when all I was trying to
I accidentally restored my iPhone when all I was trying to do was to recover a deleted text message. I lost my son's wedding pictures as well as all of my contact information from the past year … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My friend has a Dell laptop. When she turns it on it goes
My friend has a Dell laptop. When she turns it on it goes right from the opening page to the next screen asking for a password ***** Outlook. She thinks maybe she had outlook when she had Web TV. SHE … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
How to export or drag just the photo's in iPhoto TRASH (I
How to export or drag just the photo's in iPhoto TRASH (I have 40,000) into a smart album in order to put them on an external harddrive before I ultimately trash them?… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
My daughters new iphone 5s has all my contacts and my iphone
My daughters new iphone 5s has all my contacts and my iphone 6 has all hers. How do i remove each others contacts?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My daughter just updated to an 5s I tried to restore her old
My daughter just updated to an 5s I tried to restore her old 4s to factory defaults. My daughter does not remember her cloud I'd or password ***** she is in state of Florida and I have the 4s here in … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I cant seem to update my iTunes for my new Iphone 5s. Hopefully
I can't seem to update my iTunes for my new Iphone 5s. Hopefully I didn't loose all my info. can you update my pc. I get error messages… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I have been having memory problems on my MacBook Pro for the
I have been having memory problems on my MacBook Pro for the past two weeks after downloading Lion OSX? I wanted to utilize the Cloud for all pictures, etc. I own an iphone, ipad, ipod and now the mac… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
can text messages be retrieved from the i phone 3gs mother
can text messages be retrieved from the i phone 3gs mother board, my i phone was completey broken into pieces. Would someone be able to retrieve old text messages from3/10/11 to 10/11/11 from my phone… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x