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I’m actually on my iPad, trying to run the full desktop

Customer Question
I’m actually on my...

I’m actually on my iPad, trying to run the full desktop version of gmail in safari. I am stuck with a “Still Loading...” message. Help!

Technician's Assistant: When did you last update your Safari?

Is that different from clearing history and caches?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No this is my only dilemma. Thanks

Submitted: 3 months ago.Category: Mac
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Answered in 3 minutes by:
3/28/2018
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Mac
Satisfied Customers: 586
Experience: IT Specialist
Verified

Hello, my name is ***** ***** I look forward to helping you today!

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Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

It sounds like you are trying to access gmail from your iPad safari browser, is this correct?

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Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

To start, can you try force closing safari and reopening it

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Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

Double tap, home button and swipe the safari browser up to close it. And then reopen it and try to access gmail again.

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Customer reply replied 3 months ago
I can’t afford that
Customer reply replied 3 months ago
Still getting the same message “Still working..”
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

ok, lets try this:

  • To clear your history and cookies, tap Settings > Safari > Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.
  • To clear your cookies and keep your history, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.
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Customer reply replied 3 months ago
I’ve already done this before contacting you. Should I do it again?
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

Yes, after clearing the cache, reboot the device as well.

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Customer reply replied 3 months ago
Ok. I’ll try it
Customer reply replied 3 months ago
The problem continues
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

I see, i got another idea. Can you try to Download the Chrome app from the App Store. And then try accessing Gmail from the Chrome app. Chrome is a browser just like Safari but way better. Thats what I use on my iPhone. You can download the Chrome app by going to the App store and search for Chrome. Kindly try that and let me know how it goes. Thanks

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Customer reply replied 3 months ago
Ok. Will do
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

Ok

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Customer reply replied 3 months ago
8220;Still working” persists.
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

Is this in Chrome aswell? In the Chrome app, go to www.gmail.com, it should take you to the gmail login page

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Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

I would like to see and fix the issue, are you comfortable to start a remote session so I can see your ipad screen?

Thanks

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Customer reply replied 3 months ago
Will it cost $39?
Mac Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

I can offer you for- $29. Does that work for you? I will get you setup with Gmail on the web browser on your iPad.

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