Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

It has been disabled. Iphone 6. About a week. I went to the…

Customer Question
It has been disabled ...

It has been disabled

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Iphone 6

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

About a week. I went to the apple site and changed password, added new email account and changed credit card

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
3/28/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your iPhone in iCloud or Computer? The reason why I am asking is we can go ahead and try doing reset on the iPhone which will erase all the data and the passcode. If you have a backup, we can restore the data and contact back to your iPhone.

Ask Your Own Mac Question
Customer reply replied 3 months ago
I do not have backup
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Do you still see disabled in the screen? or asking for passcode?

Ask Your Own Mac Question
Customer reply replied 3 months ago
I don't want to spend 39 dollars for you to fix it
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

Ask Your Own Mac Question
Customer reply replied 3 months ago
I don't want the secure remote assistance, can you still fix it?
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Yes, we can fix it via chat

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Do you still see disabled in the screen? or asking for passcode?

Ask Your Own Mac Question
Customer reply replied 3 months ago
I'm going to go now. I have run out of time. Will try again later
Mac Support Specialist: Karthik, Mac Enthusiast replied 3 months ago

Please get back to us, whenever you feeling free. Thanks

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
For a considerable time you have asked me to sign in and
For a considerable time you have asked me to sign in and update my iPad and IPhone … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am getting the disabled message when trying to purchase.
I am getting the disabled message when trying to purchase … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am charged each month for icloud on my credit card, that
I am charged each month for icloud on my credit card, that card number has changed??? … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I have 4 apple devices at home that all have the same apple
Hi! I have 4 apple devices at home that all have the same apple ID that we use for iTunes and such. My iphone and ipad will let me go into my apps store and update apps as well as download new apps us… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I'm trying to update my apps and I'm told my Apple has been
I'm trying to update my apps and I'm told my Apple has been deactivated. How do I reactivate … read more
Mr.Med
Mr.Med
1,188 satisfied customers
I received a e mail saying my password had changed, I'm
I received a e mail saying my password ***** changed, I'm trying to redo it and they want my credit card number and personal info. Is this you? … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
How do I change my credit carde for my apple itunes, I have
How do I change my credit carde for my apple itunes … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I'm locked out of my iPhone because I forgot my password
I'm locked out of my iPhone because I forgot my password ***** can I do? … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My apple id has been hacked, my iphone 6, just a couple
just a couple weeks ago i got an email saying my apple id was used to purchase games. So i went in and changed my password ***** then again this morning i gto the same email. Just a few days after i changed my password … read more
Mr.Med
Mr.Med
1,188 satisfied customers
I HAVE AN iTUNE FEE ON CREDIT CARD AND I HAVE NOT ORDERED.
i HAVE AN iTUNE FEE ON CREDIT CARD AND I HAVE NOT ORDERED … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Asking for verification of credit card I no longer have.
Asking for verification of credit card I no longer have. Won't accept my new one … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Updated my I cloud on credit card and still getting messages
Updated my I cloud on credit card and still getting messages that I have to before it runs out. What should I do? … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Someone keeps calling me that there is trouble in my iCloud.
Someone keeps calling me that there is trouble in my iCloud. I don't pay for iCloud and I refuse to answer them for fear it isn't legimste. What to do. … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Actually it is my IPhone and IPad. I tried to purchase music
Actually it is my IPhone and IPad. I tried to purchase music and a book on ebooks and it is telling me my Apple ID has been disabled. I just purchased something yesterday and had no problem. What do I… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My phone says apple id is deactivated why? Iphone 6 windows.
i changed my credit card due to fruad and entered a new card and i have made a purchase on it already of storage and have a receipt from apple but now i can't update any apps it just gives me that screen … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I was trying to change my payment to another credit card,
I was trying to change my payment to another credit card, acct under [email protected] .com, have new credit card infro on acct, my iPhone keeps bringing up apple id has been disabled phone numder(###)… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am having difficulty with my apple ID pass word. It wont
I am having difficulty with my apple ID pass word. It wont allow me to sign in and locked me many times before. I would prefer to talk to some and also start and change the credit card … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My Apple ID has been disabled because I cancelled the charge
My Apple ID has been disabled because I cancelled the charge card that was associated with account … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x