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My Apple ID has been disabled. I log in, it seems ok and…

Customer Question
My Apple ID has...

My Apple ID has been disabled. I log in, it seems ok and then I cannot download music.

Technician's Assistant: When did you last change your password ***** Apple ID?

About a week ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, that’s it. Thank you.

Submitted: 3 months ago.Category: Mac
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Answered in 5 minutes by:
3/28/2018
Mac Support Specialist: Cabletech, Computer Support Specialist replied 3 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Mac
Satisfied Customers: 524
Experience: 12 years ISP Technical Support
Verified

Hello and welcome! I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Mac Support Specialist: Cabletech, Computer Support Specialist replied 3 months ago

I see you're having an issue with your Apple ID. I'd like to help you reset your password. May I get the email associated with your Apple ID account?

Ask Your Own Mac Question
Customer reply replied 3 months ago
No, thanks. Just tell me what to do.
Mac Support Specialist: Cabletech, Computer Support Specialist replied 3 months ago

If you seen an ad, please click the X on it. Can you verify this number? ‎(•••) •••-••45

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Mac Support Specialist: Cabletech, Computer Support Specialist replied 3 months ago

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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