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I can't remember my username and password for my old MacBook
I can't remember my username and password ***** my old MacBook Pro. Can you help? … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
MAC book pro cannot open with my password I have had for5
MAC book pro cannot open with my password ***** have had for5 yrs … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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My Apple password is not working on my MacBook Pro.
Hi, My Apple password ***** ***** working on my MacBook Pro … read more
Justin Johnson
Justin Johnson
Owner
2,708 satisfied customers
I forgot my password to open my mac book pro. How can I
I forgot my password ***** open my mac book pro. How can I retrieve my password … read more
Justin Johnson
Justin Johnson
Owner
2,708 satisfied customers
Can i schedule an appt through you, i have a new iPad and an
i have a new iPad and an old MacBook Pro and I am trying to transfer my photos and videos onto the iPad … read more
Mr.Med
Mr.Med
1,292 satisfied customers
I just bought an iPad Mini and am having trouble setting it
Mike: Good morning. I just bought an iPad Mini and am having trouble setting it up, based on my dearth of knowledge. What the hell is an Apple ID, which also requires a password? … read more
Justin Johnson
Justin Johnson
Owner
2,708 satisfied customers
I have just moved to a new MacBook Pro that my apple store
I have just moved to a new MacBook Pro that my apple store moved the data from my old MacBook Pro to this one. I have my mail set up and want to send a mail, but mail is asking for a password ***** so… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My name isXXXXX My Mac Book Pro, {Serial NO: CO2H5TJFDV13,
My name isXXXXX My Mac Book Pro, {Serial NO: CO2H5TJFDV13, a Mac OSX Lion, 10.7.5 computer}. I am unable to succeed in either, obtaining my "[email protected]" mail, or, succeeding in password XXXXX I … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I changed my login password XXXXX MacBook Pro and for the life
I changed my login password XXXXX MacBook Pro and for the life of me I cannot remember it. Consequently I haven't been able to turn off my computer for over a month for fear of being locked out. How c… read more
Pete
Pete
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Bachelor's Degree
1,138 satisfied customers
hello i live in Illinois and bought a Macbook Air laptop about
hello i live in Illinois and bought a Macbook Air laptop about 10 months ago. I purchased this at an Apple retailer located in a store called Microcenter in Chicago. When I purchased this macbook I al… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have an iPad 2, which I ordered when I was in the San Francisco
I have an iPad 2, which I ordered when I was in the San Francisco Apple store about two months ago. Last night the screen went black and nothing would get it back up. Today I tried to sync it to my la… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
111mk, Iwork will not work, when purchased a disc was supposedly loade
Iwork will not work, when purchased a disc was supposedly loaded at best buy in Lincoln, Ne. When I took this MacBook Pro to an apple store for some help they said even though I purchased a disc, as s… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
about a month ago, my macbook told me to shut it down, then
about a month ago, my macbook told me to shut it down, then start it again. 2 weeks ago i was back in San Jose, Calif. and i took to the Apple Store there. Couple of days later i took it again to the … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
does putting in more ram make the macbook pro hotter im looking
does putting in more ram make the macbook pro hotter? im looking for reasons why this macbook pro 15 inch a1226 runs so hot. The computer had problems with video card 2 weeks ago so apple genius insta… read more
Brandon M.
Brandon M.
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Vocational, Technical or Trade Scho
2,143 satisfied customers
HI- I have a 3 apple devices in my home a desktop (all in
I NEED TO CANCEL THIS!! THIS had something to do with my router— I decided to unplug my cable modem and then my router, then reboot the modem, reconnect the router and voila.... it worked. Prior to do… read more
Mike
Mike
Mac Maestro
Adv. Specialization Info Systems
164 satisfied customers
Greetings! May 1, 2010 I purchased a MacBook 13.3/2.26/2x1GB/250/SD
Greetings! May 1, 2010 I purchased a MacBook 13.3/2.26/2x1GB/250/SD Part # XXXXX Serial # XXXXX for my wife. Does this model have a back lite keyboard?? I believe it did. I remember her using it at ni… read more
Steve
Steve
Tech Support Consultant
Master's Degree
160 satisfied customers
The battery in my MacBook Pro is not charging. It went to (0)
The battery in my MacBook Pro is not charging. It went to (0) on Sat. Since then it has been plugged in and as of 10:56 am today it is only at 31%. The light on the electrical plug is still green..it … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
purchased a new 12 mackbook 4 months ago - just downloading
purchased a new 12" mackbook 4 months ago - just downloading "software update" when the computer shut down sounding an alarm in series of three bleeps. Tried to restart but screen remains blank and al… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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