Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

The external top part of my macbook is completely off and…

Customer Question
The external top part...

The external top part of my macbook is completely off and the top portion wont stay up unless i prop a book or something behind it.

Technician's Assistant: What Operating System (OS) are you running on your MacBook?

I had pictures if that would help?

Technician's Assistant: How long has this been going on with your MacBook? What have you tried so far?

Well i know it's lazy but we just decided to buy a imac desktop and rarely use the laptop now but I would like to get the laptop fixed I had a lot of our family pictures on it and I don't want to lose those

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, just want to know the next steps to repair the laptop to it's original state

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 hours by:
3/28/2018
Mac Support Specialist: Russell H., Long-time Computer Expert replied 4 months ago
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,927
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your computer question.

Ask Your Own Mac Question
Mac Support Specialist: Russell H., Long-time Computer Expert replied 4 months ago

It sounds as if the hinges on the laptop gave way with age, probably owing to the hinges becoming stiffer and stiffer and putting stress upon themselves and the case around them - correct me if I'm wrong.

Depending upon how much of the case (near the hinges) is damaged, and depending on what broke when the hinges gave way, more or less of various things might have to be replaced. Not the screen, since you don't mention that the screen doesn't work, but presumably the outer case of the screen might, if broken or cracked as is common enough in these cases, as well as the hinges themselves and possibly some of the lower case of the main part of the laptop.

It might be easier to have the screen replaced as a whole. But this all depends upon the extent of what is damaged/broken. Look and see whether the lower case of the main part of the laptop is broken at all, let me know, and I will make further recommendations.

(How old is the MacBook in question? would you like recommendations for a Mac repair shop local to you, and if so, what is your local zip code or town/city and state?)

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,927
12,927 Satisfied Customers
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
What model(s) macbook? (and where from?) I'm looking for a
What model(s) macbook? (and where from?)I'm looking for a 2nd or 3rd generation portable laptop in Canada for my family's photo library, used mostly around the house. I'm not afraid to pay to upgrade … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a macbook pro 13 inch. i updated it last year but
hello, i have a macbook pro 13 inch. i updated it last year but while doing so the update didnt work so i had to erase everything on it. the update finally worked and i copied everything on an externa… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have connected my I mac and my mac book air with a
I have connected my I mac and my mac book air with a thunderbolt cable I don't see any indication on my I mac that it is recognizing the laptop I would like to access the information on my laptop with… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Have an opportunity to buy a 2013 MacBook Air 13, A1466, upgraded
Have an opportunity to buy a 2013 MacBook Air 13, A1466, upgraded to i7processor, 8gigs of ram, 256 ssd... Only thing is, the backlight is broken! How expensive would it,be to get that fixed if I can … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an iMac, bought in 2009. The cd disk player does not
I have an iMac, bought in 2009. The cd disk player does not work any more and probably needs to be replaced. Is there an external CD/DVR unit that I can purchase that will work with my Computer? If no… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
I just got a new 15" MacBookPro with Retina display and transferred
I just got a new 15" MacBookPro with Retina display and transferred all my data from my old iMac into it successfully. That old iMac is now gone, but I kept the Western Digital external drive that I u… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
I have multiple issues - have IMac OS X V 10.4.11; MacBook Pro; and Iphone 4 Need to swi
I have multiple issues - have IMac OS X V 10.4.11; MacBook Pro; and Iphone 4 Need to switch from Mobile Me (which doesnt work anyway) to ICloud, and having problems with backups (WD Anywhere for IMac,… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
The right side of my iMac just developed vertical colored lines
The right side of my iMac just developed vertical colored lines that cover the right 2 inches of the screen, cutting off that portion of the desktop. I have shut down and restarted the computer and th… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
I am having a problem with my Toshiba Canvio 750 GB external
I am having a problem with my Toshiba Canvio 750 GB external HD - it will not properly eject from macbook pro or macbook.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Can I connect my PowerBook Pro (with mini display port to my
Can I connect my PowerBook Pro (with mini display port to my 2009 Imac (with mini dvi) so that the IMac will work as a second display? And if so how is this done.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Im having kernal panics i cant get rid of, and want to restore
I'm having kernal panics i can't get rid of, and want to restore my imac with a laptops info and settings. Here's the long version. I got a new job with a MacBook Pro quad core. I would use it at home… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
iMac (20-inch Mid 2007) Model Name iMac Model Identifier iMac7,1
iMac (20-inch Mid 2007) Model Name: iMac Model Identifier: iMac7,1 Processor Name: Intel Core 2 Duo Processor Speed: 2.4 GHz Number Of Processors: 1 Total Number Of Cores: 2 L2 Cache (per processor): … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My 2003 I-Mac would not turn on - absolutely no power in it
My 2003 I-Mac would not turn on - absolutely no power in it at all. It was plugged into a power surge strip which became unplugged. when i plugged the power surge protector back in, the computer would… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
HI I HAVE A MACBOOK PRO LAPTOP ,AN IPHONE, AND MOBILE ME.
HI I HAVE A MACBOOK PRO LAPTOP ,AN IPHONE, AND MOBILE ME. RECENTLY MY LAPTOP HAS BEEN ACTING UP SO I PUT MY EXTERNAL HARD DRIVE INFORMATION ON MY SONS IMAC (NEW) AND MY OWN ACCOUNT USER ON IT. MY CALE… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
AFTER REINSTALLING OS X ON MY INTELL iMAC I CANNOT OPEN i PH
AFTER REINSTALLING OS X ON MY INTELL iMAC I CANNOT OPEN i PHOTO CAN YOU HELP? Dave Stevens… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a IMAC G5 w/Power PC Processor and a new 13 MacBook
I have a IMAC G5 w/Power PC Processor and a new 13" MacBook w/Intel Processor. I want to directly move my IPhoto files from the IMAC to the MacBook. I would think that I could make the IMAC an externa… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
What system can you push a Mac OS 10.2 (Jaguar) up to before
What system can you push a Mac OS 10.2 (Jaguar) up to before having to buy a new harddrive? I am using a G4 with Jaguar. I would like a ProTower, but think I could get by with a G5 souped up, what do … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Imac intel duo core intermittently drops internet and printer
Imac intel duo core intermittently drops internet and printer from airport wireless network. Robust signal, utility recognizes extreme and (2) expresses. Imac works fine with ethernet connection but n… read more
Rob
Rob
Mac Computer Tutor
High School or GED
218 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x