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Help! My iTunes running on PC stopped working properly. Do
Help! My iTunes running on PC stopped working properly. Do you guys give PC support? ITunes was working just fine a few months ago but it's since completely stopped working properly. I'm repeatable ge… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
I purchased a different laptop from the one which i originally
I purchased a different laptop from the one which i originally used for itunes. I downloaded itunes and used my username and password. All I got was a new itunes. I then tried to sync my ipod with the… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My itunes library is on a separate (internal) drive on my mac
My itunes library is on a separate (internal) drive on my mac pro. All my files are there, but when I point itunes at it in preferences, nothing shows up in itunes (no music, no videos, no content at … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I had a lot of music on my i phone bought from itunes on a
I had a lot of music on my i phone bought from itunes on a previous computer pc which crashed i have bought a new pc backed up my phone then tried to restore it but only the last six or so albums boug… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a new HP with windows 7 laptop. I want to move my music
I have a new HP with windows 7 laptop. I want to move my music with playlists from my old PC laptop to the new PC. I need the steps to follow that will move the entire library over. Complicating this … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My iTunes was misbehaving (beach ball), then I forced quit
My iTunes was misbehaving (beach ball), then I forced quit it. When I restarted it, it said that "I didn't have the permissions to open it". I restarted computer, now I open itUnes and ALL of my music… read more
Omer Mushahwar
Omer Mushahwar
Bachelor's Degree
237 satisfied customers
Is it possible to transfer all iTunes song data (including
Is it possible to transfer all iTunes song data (including the special Playlists I created and the songs' rating stars [1 through 5] ) from one computer to the next? Here are the details: My laptop wi… read more
James
James
Bachelor's Degree
66 satisfied customers
My computer crashed and I now need to reinstall my ipod to
My computer crashed and I now need to reinstall my ipod to my computer (same computer) but I can't seem to access itunes to download more music (of course my library is gone but I want to add music no… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have just downloaded itunes , it cant find my music folder,
I have just downloaded itunes , it cant find my music folder, when i click on music in the start up it do's nothing. i have searched everywhere but cannot find it. satelitte m100 vista.… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
I have a laptop with windows vista, i had itunes one night
I have a laptop with windows vista, i had itunes one night and when i turned my laptop on the next morning, itunes wasnt there. I clicked apple software update and it showed that i needed to download … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a 27 Mac running on snow leopard. This is a family comp
I have a 27 Mac running on snow leopard. This is a family comp so I have it set out with 4 individual accounts and a guest for visitors. Now, my account is the main one so I'm able to listen to the mu… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I have lost my itunes library. When I click on my itunes shortcu
I have lost my itunes library. When I click on my itunes shortcut icon the screen reads, "the file itunes library.itl cannot be read because it was created by a newer version" I do not understand why … read more
Pat
Pat
Bachelor's Degree
171 satisfied customers
Now that I moved my itunes files to an external drive (improperly)
Now that I moved my itunes files to an external drive (improperly) and lost most, how can I clean everything up and just start over (but have everything organized on external drive)? Something like th… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
Hi, long term mac user here. I downloaded and installed the
Hi, long term mac user here. I downloaded and installed the latest version of iTunes. It hangs on "updating iTunes library". I have a fairly large library. I'm a pro DJ / Musician. I've read that I ca… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My wife and I have an iMac each with our own user account set
My wife and I have an iMac each with our own user account set up on it. I want to be able to download music and share it with my wife and vs versa. Can we have our own itunes library on our user accou… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I have a music library on iTunes that is still there but I
I have a music library on iTunes that is still there but I now can't play. Message says it can't find the file, do I want to find it? When I click yes, a menu of three options comes up but none leads … read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I have a Mac OSX 10.4.11 Power PC with iTunes 8 installed.
I have a Mac OSX 10.4.11 Power PC with iTunes 8 installed. Somehow I deleted the iTunes Library from the iTunes desktop. I cannot find where it is on the hard drive to restore it on the desktop. I am … read more
Daniel
Daniel
District Technology Specialist
Bachelor's Degree
74 satisfied customers
Because of problems opening Itunes, I put a new installer disc(tiger)
Because of problems opening Itunes, I put a new installer disc(tiger) in my powerbook, and now I can't eject the disc. Every time I tried to open Itunes it told me I don't have authorization or the di… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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