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Black screen with lines running through it, and it flickers.

Customer Question
Black screen with lines...

Black screen with lines running through it, and it flickers

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

I managed to get it done through the flickering so its up to date

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I cant read the serial number on the back its to small

Submitted: 3 months ago.Category: Mac
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Answered in 10 hours by:
3/28/2018
Mac Support Specialist: cvd4311, Computer Analyst replied 3 months ago
cvd4311
cvd4311, Computer Analyst
Category: Mac
Satisfied Customers: 1,105
Experience: I have a BA in CIT with over 14 years experience.
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Which device is flickering? You can find the serial number to your device if you go to Settings- General- About- then go down to Version.

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Mac Support Specialist: cvd4311, Computer Analyst replied 3 months ago

Also sounds like a hardware issue with the black screen and flickering lines.

Not sure how old it is but you will need to take it into the Apple store if it is an Apple device etc to get it replaced. If it is under warranty there is no charge unless you have a deductible. If it is an apple device and it is an ipad and not under warranty then apple will charge you between 249.00 and 279.00 for a new device (if its an ipad).

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Mac Support Specialist: cvd4311, Computer Analyst replied 3 months ago

Good Morning, do you still need help with this ticket?

If not please RATE 4 starts or above and I will close the ticket.

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Mac Support Specialist: cvd4311, Computer Analyst replied 3 months ago

Do you still need help on this question?

If not please RATE 4 stars or above and I will close the ticket.

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